suitecrm survey rocket

An Intuitive SuiteCRM Survey Plugin

Conduct online surveys through your SuiteCRM seamlessly using our advanced survey automation module - Survey Rocket. Send smart surveys to your CRM records and understand your customers on a deeper level and develop your product/services around their needs. Now create shareable surveys in no time with our pre-built industry wise questionnaires and make the most of your resources and time. Start your 30 days trial today!

Features that Bring Results

 

Data Piping

Survey Rocket’s Data Piping feature lets you fetch & pre-fill various data fields from the CRM data, along with allowing your respondents to update their data. Moreover, updated & gathered data can be added to the CRM database easily. View More

 

Skip Logic

Send smart surveys with skip logic feature which creates a custom path varying on the basis of the respondent’s answer. Make your surveys more accurate and customer-centric and achieve higher response rates. View More

 

Net Promoter Score

Analyze your customer base by sending a net promoter survey and determine who are your detractors, passives, and promoters. Build an effective strategy & convert all your customers into your business promoters. View More

 

Automated Surveys

Create a meticulous survey workflow by applying conditions and defining actions with SugarCRM survey module to streamline your survey conducting process. Leverage the automation features to gather efficient & quality data. View More

 

Advanced Statistical Reports

Get detailed statistical reports with actionable data which will help you make sense of the data. Our reports will have variance, average, etc. of the data providing a fuller picture for swift decision making. View More

 

Shareable Surveys

Expand the reach of your surveys & target greater audience by creating a shareable link for your surveys. This will let the respondents who are not in your CRM database to take the surveys giving you a chance to build a prospect database.

Transform SuiteCRM into a Functioning Survey Tool

  • Survey Designing

  • Survey Automation

  • Smart Survey Sending

  • Analytics & Reporting

    Gone are the days when people used to revert to simple and monotonous surveys. Nowadays, how your surveys look and feel directly impact on the response rate you get. You can now create attractive and interactive surveys using Survey Rocket’s attractive themes, customizable welcome & thank you pages, dynamic backgrounds, etc. Give your surveys a brand identity by adding your brand logo and color scheme to your surveys. Easily create dynamic and appealing surveys by selecting one of our pre-built questionnaires and get started with conducting surveys today!

  •  Branding
  •  Pre-built Questionnaires
  •  Attractive Themes
Branding
Pre-built Questionnaires
Attractive Themes

    Conducting surveys is an uninteresting and tiresome task when you have to do everything manually. Now do smart work and send automated surveys with our SuiteCRM survey module by setting a full-functional survey workflow. Set pre-defined conditions that will trigger set actions automating your whole process and leaving quality time for you to go through the collected data. Additionally, schedule surveys to be sent on the best timings to get a higher response rate.

  •  Data Piping
  •  Skip Logic
  •  Schedule Surveys
Data Piping
Skip Logic
Schedule Surveys

    Approaching your targeted audience to fill in surveys has to be perfect otherwise all the efforts can go in vain. And just emailing them with a survey link is not going to cut it in this hyper-connected world. With our advanced online survey tool, you can now create shareable surveys and polls. Increase the reach of your surveys and collect relatable data to make better and precise decisions. You can send surveys anytime right from your Suite CRM or you can email the same to your CRM records.

  •  Shareable Surveys
  •  Automated Email Reminders
  •  Open Shareable Polls
Shareable Surveys
Automated Email Reminders
Open Shareable Polls

    The most important stage in conducting surveys is analyzing the collected data. Any survey tool which doesn’t provide analytics and reports of the surveys is not worth investing. With Survey Rocket, you get advanced analytics data reports that will provide a full picture of the responses in multiple chart views: pie, line, column, chart, stacked line, etc. You can export question-wise as well as individual reports to help you understand the social psychology of the group and individual taste respectively.

  •  Global Analyze Report Filter
  •  Trend Reports
  •  Detailed Statistical Data
Global Analyze Report Filter
Trend Reports
Detailed Statistical Data

Pricing

We have three different pricing packages depending on you're requirement.

Monthly
Yearly
Customer Reviews
(4.75/5)
  • Extremely functional!

    This has changed everythinng. I get insights that I need at regular intervals and it is simple to use!

    Graeme (Posted on March 6, 2019)
    Yes, I Recommend This
  • Great Plugin

    We have been using the SuiteCRM Survey Rocket Plugin for over a year now, and the product works well, but more importantly, support is always quick, competent and courteous. This is a great plugin supported by a great team, definitely recommended.

    Muhammad Ali Abbasi (Posted on February 22, 2018)
    Yes, I Recommend This
  • Happy Customer

    I am happy with the product. It has nice features which helps you setup excellent surveys to know about your customer demands. No malfunctioning detected in the past 6 months that I've been using it.

    Mark Morgan (Posted on February 19, 2018)
    Yes, I Recommend This
  • Important Tool

    It’s an important tool for your CRM as customer surveys hold a very important role in deciding business processes and choices. Moreover, the product has all the features that requires it to be an efficient tool for the job.

    Paul Matthews (Posted on December 15, 2017)
    Yes, I Recommend This
  • Best Tool

    One of the best tools available to hold customer surveys though your SuiteCRM system. I am using it for quite some time now and will recommend it to fellow users.

    Duncan Strike (Posted on October 10, 2017)
    Yes, I Recommend This
  • A perfect survey solution

    If you are looking for a survey solution for Suitecrm, there’s nothing like survey rocket. It made extremely easy for me to create surveys and polls. Everything looks must systematized now. Thank you AppJetty!

    Thomas Tucker (Posted on August 17, 2017)
    Yes, I Recommend This
  • Saves money

    In my opinion, survey Rocket is one of the best online survey tools based on SuiteCRM. And thanks to its compatibility with SuiteCRM, I didn’t have to spend on any 3rd party integration. I really like it.

    Austin Washington (Posted on June 2, 2017)
    Yes, I Recommend This
  • Glad I invested in Survey Rocket

    Survey Rocket is truly one of a kind. It is a perfect suitecrm survey builder when you want to send surveys to the right people at the right time. Also you get real time feedback for the surveys that are filled.

    Parker Webb (Posted on March 30, 2017)
    Yes, I Recommend This
  • Simple and effortless

    Before I bought suitecrm customer survey plugin, the procedure of conducting surveys and collecting data was very lengthy and cumbersome. Thanks to this extension, I can streamline all the survey related tasks in the most effortless way.

    Adam Olson (Posted on January 31, 2017)
    Yes, I Recommend This
  • Cost-effective

    Surveys if done manually through phone calls and other mediums are not only expensive but extracting information from them and creating a report is much more cumbersome and prone to errors. SuiteCRM survey rocket like the name suggests, does everything from creating to analyzing with a rocket speed!

    Charlie Castillo (Posted on November 18, 2016)
    Yes, I Recommend This
  • Thumbs up!

    It helps your business get first hand information from your customers which helps you improve and create better shopping experience for your customers. SuiteCRM with survey rocket in simple terms can be understood as an icing on the cake.

    Tyler Mendoza (Posted on September 9, 2016)
    Yes, I Recommend This
  • Creative

    It helped my store immensely by creatively letting us create surveys for repeat customers. After SuiteCRM, the relationship of my store with its customers has grown significantly and by adding on Survey Rocket, the distance has further reduced.

    Aaron Woods (Posted on July 27, 2016)
    Yes, I Recommend This
  • Building Surveys Rapidly

    A powerful online survey solution on SuiteCRM, helped me design custom surveys for my widest customer reach. It has resulted in a better customer response. Indeed a worth trying solution.

    John Graham (Posted on May 14, 2016)
    Yes, I Recommend This
  • LOT OF FEATURES

    This plugin has lot of cool features and you can send all types of surveys with this. I would highly recommend it.

    Mason Williams (Posted on March 28, 2016)
    Yes, I Recommend This
  • GOOD INVESTMENT

    I wasn't sure if making an investment for a survey tool was worth it, specially when lot of free options are available. But after going through the live demo I was convinced I should buy it.

    Liam Johnson (Posted on February 16, 2016)
    Yes, I Recommend This
  • HIGHLY RECOMMENDED PRODUCT

    If you are in search of an online survey tool then I would totally recommend this plugin! The developers helped me install it and now it's working smoothly.

    Noah Smith (Posted on January 4, 2016)
    Yes, I Recommend This
  • GOOD Survey Tool

    Nice plugin with good performance. It offered me very good user experience.

    Eva Kramer (Posted on October 23, 2015)
    Yes, I Recommend This
  • USEFUL PLUGIN

    This plugin has been a very useful addition to my SuiteCRM installation. I send surveys regularly and get rich feedback from my contacts.

    Vince Janssen (Posted on October 15, 2015)
    Yes, I Recommend This
  • Very nice

    Nice plugin with seamless performance. Love the way it functions! Every store owner must install it for triggering their sales!

    John Scott (Posted on October 7, 2015)
    Yes, I Recommend This
  • Helpful

    This is a good and helpful plugin that helped me to reduce the gap between my business and my customers. Very helpful, I must say!

    Greg Elkin (Posted on October 1, 2015)
    Yes, I Recommend This
  • Now, I know my customers better

    This plugin helped me know my customers through the questionnaire I sent them. I made some changes in my store and found it beneficial for generating revenue. Great plugin, go for it!

    Aisling Breen (Posted on September 27, 2015)
    Yes, I Recommend This
  • Great solution!

    With the help of this plugin I can now know my customers better. Nice concept that helped me increase my sales.

    karl Byrne (Posted on September 20, 2015)
    Yes, I Recommend This
  • Nice and advantageous

    Liked the idea of knowing the customers by asking them question through the survey. Amazing solution for reducing the buyer seller gap.

    Adam Masterson (Posted on September 5, 2015)
    Yes, I Recommend This
  • Helpful in sales enhancement

    This plugin is the best solution for knowing customers closely. It is simple and useful plugin tool with extraordinary performance.

    Jesse Johnson (Posted on August 23, 2015)
    Yes, I Recommend This
  • Best way to know customers

    This plugin has increased my sales tremendously. With the surveys created by this plugin, I can know my customers better with their responses. I offer the services and products they expects and thus they get to avail the best shopping experience.

    Bill Gross (Posted on August 17, 2015)
    Yes, I Recommend This
  • Perfect for Generating Desired ROI

    Knowing customers has becoming very easy since I implemented this plugin. Prior to introducing any new strategy, I now take the suggestions and feedbacks from my customers. Offering them what they exactly want, makes them feel valuable. Thus ROI also increases notably.

    Matt Perrin (Posted on August 5, 2015)
    Yes, I Recommend This
  • Fabulous

    I didn’t know this plugin would be so helpful. I created the survey to know my customers and I received the exact result I expected. Now I know my customers better, as this plugin has helped me understanding their requirements and serving the products they desire.

    Margaret Kinskey (Posted on July 30, 2015)
    Yes, I Recommend This
  • Perfect

    It is the perfect plugin for reducing the buyer seller gap and helped me generate desired revenue and avail popularity.

    Seamus Sheridan (Posted on July 9, 2015)
    Yes, I Recommend This
  • Quite Satisfied

    I would like to recommend this CRM plugin not just because I have received success, but there are many other benefits like you got to know your customers well, know what they like and what they dislike, what they expect etc. To reduce the buyer-seller gap, you should surely try this once.

    Damon Frain (Posted on June 2, 2015)
    Yes, I Recommend This
  • Very Effective

    I made a simple questionnaire just to get a clear idea about my customers’ likes and dislikes, and you won’t believe, I received tremendous response through the survey I conducted. I implemented the changes demanded by my customers and received desired profit.

    JD Pepper (Posted on May 26, 2015)
    Yes, I Recommend This

General FAQs

  • Is Survey Rocket like other online survey tools?

    We would not want to compare Survey Rocket with any other online survey solution, simply because only Survey Rocket is built for SuiteCRM and others are not. If you have to use any general online survey tool with SuiteCRM you will not only have to purchase that tool's subscription but also another third-party integration solution, just to integrate the survey tool with SuiteCRM. As you can understand, this is not only costly and messy, but also exposes your customer database to security risks. Even though the features are comparable to any good survey tool, Survey Rocket is unique in its own way.

  • I want to use the plugin on more than one domain. How can I do so?

    With our single domain purchase license, we allow 2 domains: One for test domain and another for live. If you want to enable our plugin on more than one live sites, then please purchase the plugin for additional domains. You can review the pricing on our plugin page under section "I Have One CRM Installation With".

  • Do you provide demo?

    Yes, demo is worth a thousand words. You can view the demo details and video on our store page.

  • Do I get the upgraded version as and when released?

    Yes, as it is a subscription based plan, you can have the upgraded version as and when released.

  • Do you provide installation service?

    Yes, the subscription cost includes the installation service.

  • Can you customize the plugin as per my need?

    Yes, we can surely customize the plugin as per your need. You can email you customization request to sales@appjetty.com to receive the quote.

  • Is it possible to opt for a monthly subscription plan and then update to yearly plan?

    Yes, you can upgrade your subscription plan from monthly to yearly once your current subscription is over.

  • Do you provide sample data?

    Yes, the plugin will include several survey templates for immediate use.

  • Do you have a refund policy?

    Yes, you can go through our refund policy at https://www.appjetty.com/refund-policy.htm. We stand behind the quality of our plugins with a 30-day money back guarantee.

Technical FAQs

  • I entered the correct license key but it still says "License validation failed...". What to do?

    Our license key works on the site URL entered in the config.php file (this file is available in the root directory). So, if the URL provided to us and the site URL does not match, then the license key validation fails. You can contact us on live chat or generate a ticket to change the URL if required.

  • Can I create multiple surveys using the same survey template?

    Yes, you can create multiple surveys using the same template. When you create, a survey using a template it gets saved as a separate survey in the survey module.

  • Can I resend a survey to a respondent?

    Yes, you can resend the survey to a respondent from the Individual Report, where you will find a resend button against all survey submissions. A respondent can also request to attempt the survey again.

  • Can I make a question compulsory?

    Yes, you can make a question compulsory by marking it as “Is required” from the Advanced Options tab.

  • Can the respondents be redirected to any web page?

    Yes, there is an option to enter the "Redirection URL" in the Advance options of survey. So once the respondent submits the survey, they will be redirected to the given URL.

  • Can I attend survey on behalf of my prospects?

    Yes, in the survey submissions subpanel, an option to Attend Survey is provided using which you can attend the survey on behalf of your prospects.

  • What is survey resubmission count?

    This count can be provided for each survey. The survey recipient can re-submit the same survey as per the count.

  • What is the difference between survey template and actual survey?

    A Survey Template is a set of questions, also known as a survey questionnaire. You can create multiple survey templates depending on the nature of the survey. It is a faster way to create surveys as you have the pattern ready. The actual survey has its own configuration along with the questionnaire.

  • What kind of questions does it support?

    The survey can have scaling, date/time, matrix grid, checkbox, radio button, textbox, comment box, rating, contact information, embed image/video, drop down and multi-select question types.

  • Do you provide themes for survey?

    Yes, we have included themes for every business type.

  • I have created a survey but am unable to send. Any clue?

    Make sure that an email template is created for the survey to be send and the survey link is inserted in the email template. Also, check your SMTP settings.

  • Is this plugin capable of displaying questions based on previous answer?

    Yes, Survey Rocket is very much capable of fulfilling this requirement.

  • Will it allow to associate a value to the options?

    Yes, the score calculation feature allows to associate both positive and negative values to the options of checkbox, radio button, drop down and multi-select question types.

  • I want to send surveys automatically based on a particular event to specific users. Can your plugin do this?

    Yes, the Survey Automation feature can automatically send survey based on the defined survey execution flow. When the conditions are met, the survey will be automatically sent to the chosen respondents.

  • Is there a way to see the entire history of surveys sent at one place?

    Yes, the Survey Transaction allows to view all the surveys sent at one place along with their mail delivery status, score details and module related parameters.

Change Log

Version: 4.1.1 : August 02, 2019

Enhancements

  • Bug Fixes
  • Provide support for SuiteCRM 7.11.6
Version: 4.1 : May 15, 2019

Enhancements

  • Export Question Wise Report In PDF,CSV,Spreadsheet,Image(Non Graphical Data).
  • Add Get Shareable Link Button In ListView.
  • User Submission History.
  • Provide support for SuiteCRM 7.11.2
Version: 4.0 : March 16, 2019

Enhancements

    Survey Rocket Ultimate

  • Allow user to restrict attachment file size and file extension in attachment question.
  • Now users will see the Report structure differently in Question Wise Report i.e. the charts and the data table will be in max length view.
  • User can see the data in different charts as well in Question Wise Report.
  • User can filter the data by Global Filter in Question Wise and Individual Report.
  • User can see the trend report of the submissions in Status and Question Wise Report.
  • User can see statistics of the submitted data in Question Wise Report.
  • Users can see shortcut buttons for Analyse Report and Preview of survey in Survey module Listview.
  • Survey Rocket Pro & Basic

  • Now users will see the Report structure differently i.e. the charts and the data table will be in max length view.
  • Users can see shortcut buttons for Analyse Report and Preview of survey in Survey module Listview.
Version: 3.3 : November 28, 2018

Enhancements:

    Survey Rocket Ultimate

  • Addition of NPS and Emoji Question types
  • Allow user to upload images as options in radio button and checkbox question type.
  • Users can track time spent by an individual on survey.
  • Survey Rocket Pro & Basic

  • Addition of Emoji question type.
  • Allow user to upload images as options in radio button and checkbox question type.
Version: 3.2 : September 25, 2018

Enhancements:

  • Fix design related issues in mobile and web.
  • Fix Datetime question type validation issue from Survey Form.
  • SMTP Setting UI changes.
  • Fix Numeric and Decimal Text field validation issue from Survey Form.
  • Fix Datetime timezone issue on survey form submission.
Version: 3.1 : April 19, 2018

Enhancements:

  • GDPR based surveys templates
  • Privacy consent checkbox
  • Automated survey reminder for pending submissions
  • Survey automation enhancements
  • Option to download survey Form as PDF / Word
  • Option to automate survey based on Date Trigger
  • New Question Component: Boolean, Attachment, Rich Textbox and other advanced component
  • Survey theme background image support
  • Survey footer with dynamic content
  • Compatibility with PHP 7.1
  • Bugfixes
Version: 3.0 : March 1, 2017

Enhancements:

  • Data-Piping
  • Poll within survey module
  • Multi Language Support for Survey
  • Open ended survey
  • Some value added features
Version: 2.1 : September 19, 2016

Enhancements:

  • Added scoring feature in surveys.
  • Added skip logic functionality.
  • Added “Survey Automation” module.
Version: 2.0 :July 4, 2016

Enhancements:

  • Added attractive themes for survey.
  • Added pre-defined survey templates.
  • Added new question types: Matrix, Date & time, Scale, Video and Picture.
  • Added “Advance settings” for configuring questions while building the Survey.
  • Added charts for question-wise report.
  • Added daily trend chart for survey submissions in status report.
Version: 1.4 : May 11,2016

Enhancements:

  • Resolve issue for big data
  • Bug fixing in reporting.
  • Fixing Survey with Special issue.
Version: 1.3.2 : April 5,2016

Enhancements:

  • Resolve issue of mutiple rating type question in one Survey
Version: 1.3.1 : April 1,2016

Enhancements:

  • Send Survey using Scheduler
  • Compatible with 7.5.* and above
  • Minor Bug Fix
Version: 1.2.1 : July 27, 2015

Enhancements:

  • Removed custom .htaccess file.
  • Resolve Admin module files overwrite issue.
  • Moved the scheduler to Ext to prevent file overwrite of _AddJobsHere.php.
Version: 1.2.0 : July 7, 2015

Enhancements:

  • Added Rating datatype.
  • Add Thanks mail.
  • Design change in Individual Report and add Search functionality.
Version: 1.0 : May 16, 2015

Enhancements:

  • SuiteCRM Survey Rocket is Release.

Points To Note

  • Users have to create separate Email-template for each targeted modules (Accounts, Contacts, Leads, Prospects) to send email Survey to the targeted customers.
  • Few minutes delay is possible with the Immediate Send survey feature.
  • Even after sending the survey the user can edit it up till the responder opens/views the survey.
  • SuiteCRM Compatibility: 7.4.* to 7.11.2