Survey Rocket For SuiteCRM
Why Should You Use Survey Rocket?
Real Time Feedback
AppJetty’s SuiteCRM customer feedback plugin helps you to get responses from your customers as soon as they provide with their answers right from your CRM system. No needs to wait until the answers come in!
Better Use of Data
The survey module enables you to make the most out of your CRM Data by sending surveys to the right people at the right time. By having this information beforehand, you can avoid hours spent after digging data and boost your productivity!
You can now save the expenses spent behind 3rd party integrations. Survey Rocket is built exclusively for SuiteCRM, which makes it stand out from others and undoubtedly one of the best survey tools for business!
- Create Survey Templates
- Create Different Types of Surveys
- Readymade GDPR based Survey Forms
- Multiple Question Types
- Enable Score Calculation
- Create Polls
AppJetty’s SuiteCRM Survey Builder helps you to make as many survey templates as you want. As soon as you create the survey templates, you can utilize those templates to create multiple surveys according to your business needs.
Using our CRM Survey Software, you can create different types of surveys - from simple to complex ones and from a questionnaire with MCQs to a branched survey. Survey Rocket has a powerful and easy-to-use interface that lets you create any type of survey with ease.
Use readymade survey forms based on GDPR policy for Contacts, Leads and Targets modules. The survey form fields are directly mapped to Suite Modules. Hence, you get your customers’ consent through survey responses and update records based on their responses.
With a large number of distinct question types Survey Rocket makes it easy to create great looking surveys to better understand your prospects.
Enable scoring in surveys to compute scores and determine actions to be performed based on the results. It provides the functionality to set scoring values to the answer choices. Obtain the final and average score for each respondent individually and for each question.
Survey Rocket helps you to create polls with ease. It allows you to have multiple option/answer types - check boxes for multiple options, radio buttons for single options. You can also allow multiple submissions in cases where respondents are allowed to respond multiple times.
- Set Desired Email Template
- Pre-built Questionnaires
- Choose an Attractive Theme
- Fully Customizable Welcome Page
- Fully Customizable Thank You Page
- Preview Survey before sending out
- Survey Background Image
Set your Company Logo, Title of Survey and its description as per your requirements
Create multiple email templates for a specific survey. Customize the email template with a rich HTML editor support. In this email you can define various elements.
Keeping various Industries in mind, we have created industry specific questionnaire so you can be sure you’re sending the right survey to get reliable results, thus saving your valuable time. Take the benefit of our completely customizable question templates. Edit questions as per your need or add new ones.
Give your surveys a professional touch by incorporating your brand’s look and feel into your surveys with our professional industry based themes.
You can create a welcome page along with the survey where you can describe the survey and list down instructions for the survey takers. It is possible to customize this page with your own content using the in-built html editor.
For each survey you can also create a Thank You page that you can use to inform users that the survey has been successfully completed. You can customize this page with your own content using the in-built html editor.
Once you are done adding questions preview the survey to have an idea on how the survey would look when a respondent attempts it.
Don’t send out dull and drab surveys. Add a dynamic background image to a Survey form for any selected theme. You can choose a background image that suits your theme and keep it as a background for your survey form.
- Pipe Data into Surveys
- Pipe Data from Surveys
- Apply Skip Logic
- Use Custom SMTP to send Surveys
- Schedule Automated Surveys
- Easy Survey Translation
With Survey Rocket you can pre-fill applicable survey fields with the existing CRM data, along with allowing the respondents to make updates to the data. Data can be pre filled into survey from Accounts, Contacts, Leads and Targets module.
This is just the opposite of piping data into the survey. In this case the responses from the survey takers will be recorded and updated in the CRM database. Responses collected can be used to update the data of Accounts, Contacts, Leads and Target modules. A new record can also be created in these modules using the responses.
Skip Logic feature allows you to customize your survey for each respondent by applying logic to the answer choices. Based on the respondent’s answer a branching logic is created as per the conditions defined by you. Apply skip logic to redirect a respondent to a later page in survey or to an external page. Hide questions and show them during survey based on the responses.
With the help of Custom SMTP send survey invitations through your own SMTP email account. This will increase the deliverability of your survey invitations by avoiding spam issues, email bounces and IP Blocks. Send survey invitations in bulk and keep your IP address safe with the custom SMTP functionality.
Send surveys automatically by setting up a survey workflow using conditions and actions as defined by you. Conditions you set will trigger the survey event and Action you define will determine what survey to be sent to whom. When these conditions are met, the survey will be automatically sent to the chosen respondents.
You can translate your surveys into different languages as defined in the CRM. The default language of the survey will be the default language of the CRM. Use the language dropdown in the survey submission form to select your preferred language for the survey.
- Send Survey Anytime
- Resend Survey
- Attempt Survey through a quick email link
- Create Shareable Surveys
- Open Shareable Polls
- Send Automated Reminder Emails
- Export Survey Form as PDF / Word
Define date and time of the survey. Schedule it as per your requirements. You can send the survey instantly or later. Also Preview the survey before sending it to the respective contacts.
Resend the survey to any of the respondents if you wish to do so. At the same time, your respondents can also request for the same.
The survey will have an email including survey link and a request to submit the response. You may allow respondents to unsubscribe from survey which will give you an idea about which respondents to approach for what.
You can create shareable surveys to share the survey publicly by generating a link for the same. This link, when shared with others, will allow anyone who is not your CRM user to take the survey. Opening this shareable link will directly display the survey submission page.
Just like surveys, you can also create shareable polls to share your polls publicly by generating a link for the same. This link, when shared with others, will allow anyone who is not your CRM user to take the poll. Opening this shareable link will directly display the poll submission page.
In case your respondents do not fill the survey or respond within a specific time frame; you can send automated survey reminder mail to them. Also, you can decide the number of times that you want to send a reminder.
Create intuitive survey forms and export them as PDF or Word document. You can also take printouts to conduct traditional manual surveys or send them via email.
- Get Summary of Surveys
- View all survey transactions
- Status Report
- Question-wise Report
- Individual Report
- Search Survey Reports
After sending a survey, get an overview of the number of the surveys sent, like list of customers to whom surveys were sent, who responded, who did not.
View all the survey transactions in one place. Survey Transactions show the list of all surveys sent along with their mail delivery status, score details and module related parameters.
Get the status report of surveys. For instance, how many respondents viewed survey, how many responded and how many viewed but haven’t responded.
Question-wise report will help you understand the psychology of your respondents for a specific question by identifying how they responded to each question.
Individual report will give you an overview of all the survey responses from a specific contact helping you understand the nature and preferences of the specific contact. It can be sorted by fields like name, submission type, module, survey send date and survey submission date.
Search reports by name, status or module type. Filtered search saves your time and efforts, thus it delivers accurate reports. Export reports in CSV and Grid format. Survey reports are divided into three section by submission type: Public Surveys ( shareable link based), Email Surveys (sent via email) and Combined Surveys (both shareable link and email).
Survey Rocket Mobile App
Considering usefulness of mobile devices we have also made Survey Rocket available in the form of a mobile app. Using this app, your sales and customer service representatives can take feedback directly from customers.Read More
Points to Note
- Users have to create separate Email-template for each targeted modules (Accounts, Contacts, Leads, Prospects and Users) to send email Survey to the targeted customers.
- Few minutes delay is possible during the Immediate Send survey feature.
- After sending the survey, users can not edit the survey pages.
- SuiteCRM :
7.4. * to 7.10.*
Highly Secure &
We have been using the SuiteCRM Survey Rocket Plugin for over a year now, and the product works well, but more importantly, support is always quick, competent and courteous. This is a great plugin supported by a great team, definitely recommended.
I am happy with the product. It has nice features which helps you setup excellent surveys to know about your customer demands. No malfunctioning detected in the past 6 months that I've been using it.
It’s an important tool for your CRM as customer surveys hold a very important role in deciding business processes and choices. Moreover, the product has all the features that requires it to be an efficient tool for the job.
One of the best tools available to hold customer surveys though your SuiteCRM system. I am using it for quite some time now and will recommend it to fellow users.
A perfect survey solution
If you are looking for a survey solution for Suitecrm, there’s nothing like survey rocket. It made extremely easy for me to create surveys and polls. Everything looks must systematized now. Thank you AppJetty!
In my opinion, survey Rocket is one of the best online survey tools based on SuiteCRM. And thanks to its compatibility with SuiteCRM, I didn’t have to spend on any 3rd party integration. I really like it.
Glad I invested in Survey Rocket
Survey Rocket is truly one of a kind. It is a perfect suitecrm survey builder when you want to send surveys to the right people at the right time. Also you get real time feedback for the surveys that are filled.
Simple and effortless
Before I bought suitecrm customer survey plugin, the procedure of conducting surveys and collecting data was very lengthy and cumbersome. Thanks to this extension, I can streamline all the survey related tasks in the most effortless way.
Surveys if done manually through phone calls and other mediums are not only expensive but extracting information from them and creating a report is much more cumbersome and prone to errors. SuiteCRM survey rocket like the name suggests, does everything from creating to analyzing with a rocket speed!
It helps your business get first hand information from your customers which helps you improve and create better shopping experience for your customers. SuiteCRM with survey rocket in simple terms can be understood as an icing on the cake.
It helped my store immensely by creatively letting us create surveys for repeat customers. After SuiteCRM, the relationship of my store with its customers has grown significantly and by adding on Survey Rocket, the distance has further reduced.
Building Surveys Rapidly
A powerful online survey solution on SuiteCRM, helped me design custom surveys for my widest customer reach. It has resulted in a better customer response. Indeed a worth trying solution.
LOT OF FEATURES
This plugin has lot of cool features and you can send all types of surveys with this. I would highly recommend it.
I wasn't sure if making an investment for a survey tool was worth it, specially when lot of free options are available. But after going through the live demo I was convinced I should buy it.
HIGHLY RECOMMENDED PRODUCT
If you are in search of an online survey tool then I would totally recommend this plugin! The developers helped me install it and now it's working smoothly.
GOOD Survey Tool
Nice plugin with good performance. It offered me very good user experience.
This plugin has been a very useful addition to my SuiteCRM installation. I send surveys regularly and get rich feedback from my contacts.
Nice plugin with seamless performance. Love the way it functions! Every store owner must install it for triggering their sales!
This is a good and helpful plugin that helped me to reduce the gap between my business and my customers. Very helpful, I must say!
Now, I know my customers better
This plugin helped me know my customers through the questionnaire I sent them. I made some changes in my store and found it beneficial for generating revenue. Great plugin, go for it!
With the help of this plugin I can now know my customers better. Nice concept that helped me increase my sales.
Nice and advantageous
Liked the idea of knowing the customers by asking them question through the survey. Amazing solution for reducing the buyer seller gap.
Helpful in sales enhancement
This plugin is the best solution for knowing customers closely. It is simple and useful plugin tool with extraordinary performance.
Best way to know customers
This plugin has increased my sales tremendously. With the surveys created by this plugin, I can know my customers better with their responses. I offer the services and products they expects and thus they get to avail the best shopping experience.
Perfect for Generating Desired ROI
Knowing customers has becoming very easy since I implemented this plugin. Prior to introducing any new strategy, I now take the suggestions and feedbacks from my customers. Offering them what they exactly want, makes them feel valuable. Thus ROI also increases notably.
I didn’t know this plugin would be so helpful. I created the survey to know my customers and I received the exact result I expected. Now I know my customers better, as this plugin has helped me understanding their requirements and serving the products they desire.
It is the perfect plugin for reducing the buyer seller gap and helped me generate desired revenue and avail popularity.
I would like to recommend this CRM plugin not just because I have received success, but there are many other benefits like you got to know your customers well, know what they like and what they dislike, what they expect etc. To reduce the buyer-seller gap, you should surely try this once.
I made a simple questionnaire just to get a clear idea about my customers’ likes and dislikes, and you won’t believe, I received tremendous response through the survey I conducted. I implemented the changes demanded by my customers and received desired profit.
Is Survey Rocket like other online survey tools?
We would not want to compare Survey Rocket with any other online survey solution, simply because only Survey Rocket is built for SuiteCRM and others are not. If you have to use any general online survey tool with SuiteCRM you will not only have to purchase that tool's subscription but also another third-party integration solution, just to integrate the survey tool with SuiteCRM. As you can understand, this is not only costly and messy, but also exposes your customer database to security risks. Even though the features are comparable to any good survey tool, Survey Rocket is unique in its own way.
I want to use the plugin on more than one domain. How can I do so?
With our single domain purchase license, we allow 2 domains: One for test domain and another for live. If you want to enable our plugin on more than one live sites, then please purchase the plugin for additional domains. You can review the pricing on our plugin page under section "I Have One CRM Installation With".
Do you provide demo?
Yes, demo is worth a thousand words. You can view the demo details and video on our store page.
Do I get the upgraded version as and when released?
Yes, as it is a subscription based plan, you can have the upgraded version as and when released.
Do you provide installation service?
Yes, the subscription cost includes the installation service.
Can you customize the plugin as per my need?
Yes, we can surely customize the plugin as per your need. You can email you customization request to email@example.com to receive the quote.
Is it possible to opt for a monthly subscription plan and then update to yearly plan?
Yes, you can upgrade your subscription plan from monthly to yearly once your current subscription is over.
Do you provide sample data?
Yes, the plugin will include several survey templates for immediate use.
Do you have a refund policy?
Yes, you can go through our refund policy at https://www.appjetty.com/refund-policy.htm. We stand behind the quality of our plugins with a 15-day money back guarantee.
How many domains can I use with single licence purchase?
AppJetty provides 1 primary domain and 1 sandbox domain with a single licence. The sandbox domain will be deactivated at the end of the 30 days trial. In order to get this validity extended, kindly contact AppJetty support.
I entered the correct license key but it still says "License validation failed...". What to do?
Our license key works on the site URL entered in the config.php file (this file is available in the root directory). So, if the URL provided to us and the site URL does not match, then the license key validation fails. You can contact us on live chat or generate a ticket to change the URL if required.
Can I create multiple surveys using the same survey template?
Yes, you can create multiple surveys using the same template. When you create, a survey using a template it gets saved as a separate survey in the survey module.
Can I resend a survey to a respondent?
Yes, you can resend the survey to a respondent from the Individual Report, where you will find a resend button against all survey submissions. A respondent can also request to attempt the survey again.
Can I make a question compulsory?
Yes, you can make a question compulsory by marking it as “Is required” from the Advanced Options tab.
Can the respondents be redirected to any web page?
Yes, there is an option to enter the "Redirection URL" in the Advance options of survey. So once the respondent submits the survey, they will be redirected to the given URL.
Can I attend survey on behalf of my prospects?
Yes, in the survey submissions subpanel, an option to Attend Survey is provided using which you can attend the survey on behalf of your prospects.
What is survey resubmission count?
This count can be provided for each survey. The survey recipient can re-submit the same survey as per the count.
What is the difference between survey template and actual survey?
A Survey Template is a set of questions, also known as a survey questionnaire. You can create multiple survey templates depending on the nature of the survey. It is a faster way to create surveys as you have the pattern ready. The actual survey has its own configuration along with the questionnaire.
What kind of questions does it support?
The survey can have scaling, date/time, matrix grid, checkbox, radio button, textbox, comment box, rating, contact information, embed image/video, drop down and multi-select question types.
Do you provide themes for survey?
Yes, we have included themes for every business type.
I have created a survey but am unable to send. Any clue?
Make sure that an email template is created for the survey to be send and the survey link is inserted in the email template. Also, check your SMTP settings.
Is this plugin capable of displaying questions based on previous answer?
Yes, Survey Rocket is very much capable of fulfilling this requirement.
Will it allow to associate a value to the options?
Yes, the score calculation feature allows to associate both positive and negative values to the options of checkbox, radio button, drop down and multi-select question types.
I want to send surveys automatically based on a particular event to specific users. Can your plugin do this?
Yes, the Survey Automation feature can automatically send survey based on the defined survey execution flow. When the conditions are met, the survey will be automatically sent to the chosen respondents.
Is there a way to see the entire history of surveys sent at one place?
Yes, the Survey Transaction allows to view all the surveys sent at one place along with their mail delivery status, score details and module related parameters.
- GDPR based surveys templates
- Privacy consent checkbox
- Automated survey reminder for pending submissions
- Survey automation enhancements
- Option to download survey Form as PDF / Word
- Option to automate survey based on Date Trigger
- New Question Component: Boolean, Attachment, Rich Textbox and other advanced component
- Survey theme background image support
- Survey footer with dynamic content
- Compatibility with PHP 7.1
- Poll within survey module
- Multi Language Support for Survey
- Open ended survey
- Some value added features
- Added scoring feature in surveys.
- Added skip logic functionality.
- Added “Survey Automation” module.
- Added attractive themes for survey.
- Added pre-defined survey templates.
- Added new question types: Matrix, Date & time, Scale, Video and Picture.
- Added “Advance settings” for configuring questions while building the Survey.
- Added charts for question-wise report.
- Added daily trend chart for survey submissions in status report.
- Resolve issue for big data
- Bug fixing in reporting.
- Fixing Survey with Special issue.
- Resolve issue of mutiple rating type question in one Survey
- Send Survey using Scheduler
- Compatible with 7.5.* and above
- Minor Bug Fix
- Removed custom .htaccess file.
- Resolve Admin module files overwrite issue.
- Moved the scheduler to Ext to prevent file overwrite of _AddJobsHere.php.
- Added Rating datatype.
- Add Thanks mail.
- Design change in Individual Report and add Search functionality.
- SuiteCRM Survey Rocket is Release.
Survey Rocket For SuiteCRM and install it to your store.