I entered the correct license key but it still says "License validation failed...". What to do?
Our license key works on the site URL entered in the config.php file (this file is available in the root directory). So, if the URL provided to us and the site URL does not match, then the license key validation fails. You can contact us on live chat or generate a ticket to change the URL if required.
Can I create multiple surveys using the same survey template?
Yes, you can create multiple surveys using the same template. When you create, a survey using a template it gets saved as a separate survey in the survey module.
Can I resend a survey to a respondent?
Yes, you can resend the survey to a respondent from the Individual Report, where you will find a resend button against all survey submissions. A respondent can also request to attempt the survey again.
Can I make a question compulsory?
Yes, you can make a question compulsory by marking it as “Is required” from the Advanced Options tab.
Can the respondents be redirected to any web page?
Yes, there is an option to enter the "Redirection URL" in the Advance options of survey. So once the respondent submits the survey, they will be redirected to the given URL.
Can I attend survey on behalf of my prospects?
Yes, in the survey submissions subpanel, an option to Attend Survey is provided using which you can attend the survey on behalf of your prospects.
What is survey resubmission count?
This count can be provided for each survey. The survey recipient can re-submit the same survey as per the count.
What is the difference between survey template and actual survey?
A Survey Template is a set of questions, also known as a survey questionnaire. You can create multiple survey templates depending on the nature of the survey. It is a faster way to create surveys as you have the pattern ready. The actual survey has its own configuration along with the questionnaire.
What kind of questions does it support?
The survey can have scaling, date/time, matrix grid, checkbox, radio button, textbox, comment box, rating, contact information, embed image/video, drop down and multi-select question types.
Do you provide themes for survey?
Yes, we have included themes for every business type.
I have created a survey but am unable to send. Any clue?
Make sure that an email template is created for the survey to be send and the survey link is inserted in the email template. Also, check your SMTP settings.
Is this plugin capable of displaying questions based on previous answer?
Yes, Survey Rocket is very much capable of fulfilling this requirement.
Will it allow to associate a value to the options?
Yes, the score calculation feature allows to associate both positive and negative values to the options of checkbox, radio button, drop down and multi-select question types.
I want to send surveys automatically based on a particular event to specific users. Can your plugin do this?
Yes, the Survey Automation feature can automatically send survey based on the defined survey execution flow. When the conditions are met, the survey will be automatically sent to the chosen respondents.
Is there a way to see the entire history of surveys sent at one place?
Yes, the Survey Transaction allows to view all the surveys sent at one place along with their mail delivery status, score details and module related parameters.