One Process: Build. Support. Grow One Motto: Customers At the Center, Always!

Your challenges, queries, and business growth are our priorities. Our approach is to offer solutions that provide a permanent solution to you!

Your Absolute Tech Partner!

AppJetty is your complete tech partner! So, you can focus on your business without any hurdles. This support is to keep your business up and running for greater outcomes.

Why us?
  • Transparent-Strategy
    Transparent Strategy
  • Committed-Support
    Committed Support
  • Dedicated-Support-Team
    Dedicated Support Team
  • Effective-Resolutions
    Effective Resolutions
What can we offer?
  • Question-Answers
    Question & Answers
  • Your-Virtual-Assistant
    Your Virtual Assistant
  • Technology-Maintenance
    Technology Maintenance
  • Server-Maintenance
    Server Maintenance

SLAs that makes support more transparent

Our support runs with attached SLAs tailor-made for the support level required for businesses so they are not ambiguous.

Protocol What you’ll get SLA Type
Z1
  • Answers of How to queries,
  • Guide to minor software configurations,
  • Trainings as included as in the Package
Inclusive
Z2
  • Product Configurations
  • Minor cosmetic changes doable via CSS
  • Server level permission issues (if server is managed by us)
  • Additional training
Functional Support
Z3
  • Any code level customizations
  • Special configurations
  • UI/UX customizations
  • Third party software installation and integrations
  • New feature development
Tech Support
Z4
  • Server health check & maintenance
  • Disk usage alerts
  • Installations on the server
Server Support Add-on

Explore our support packages

For Dynamics 365 Plugins

Inclusive Functional Support Tech Support
License Type Saas / Yearly Saas / Yearly Hourly
Support Validity 3 months 1 Year Scope of Work
Onboarding Training (one-time) 2 hrs 6 hrs / Year Hourly
Access to KB Yes Yes Yes
Communication Type Email, Tickets Email, Tickets, Call Email, Tickets, Call
Support Hours 3 hrs 24 hrs / Year As demanded

Critical Response Time

Support for critical cases such as software errors, hardware (server) faults which leads to system failure

1 Business day 1 Business Day 1 Business Day

Average Response Time

Response time for normal support requests which do not fall under the critical category

up to 4 Business Days up to 2 Business Days up to 2 Business Days
SLA Z1 Z2 Z3
Pricing Contact Us Contact Us Contact Us

For Suite/SugarCRM plugins, Mobile Apps

Inclusive Support
License Type One Time One Time
Support Validity 30 days Scope of Work
Onboarding Training (one-time) 1 hr Hourly
Access to KB Yes Yes
Communication Type Email, Tickets Email, Tickets, Call
Support Hours 2 hrs as demanded

Critical Response Time

Support for critical cases such as software errors, hardware (server) faults which leads to system failure

up to 1 Business Day up to 1 Business Day

Average Response Time

Response time for normal support requests which do not fall under the critical category

up to 4 Business Days up to 2 Business Days
SLA Z1 Z3
Pricing Contact Us Contact Us

Other App Jetty Offerings (Odoo, Magento Extensions)

Inclusive Support
License Type One Time One Time
Support Validity 30 days Scope of Work
Onboarding Training (one-time) 1 hr Hourly
Access to KB Yes Yes
Communication Type Email, Tickets Email, Tickets, Call
Support Hours N/A as demanded

Critical Response Time

Support to critical cases such as software errors, hardware (server) faults which leads to system failure

N/A up to 1 Business Day

Average Response Time

Response time for normal support requests which do not fall under the critical category

N/A up to 2 Business Days
SLA N/A Z3
Pricing Contact Us Contact Us

Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.

Stay Connected with AppJetty Support

DIY Helpdesk

DIY Helpdesk

Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.

Email

We respond quickly with a detailed solution. Please send an email for any requirements related to any of our products.

Skype

Skype

Let’s connect anytime for quick solutions. You can call and also reach us at our skype id: support.biztech

Live Chat

Live Chat

Chat with our customer reps for any of your queries. We strive to provide instant solutions to your queries.

Tickets

Tickets

Feel free to get in touch with us about any of your product customization requirements. We would love to help you.

What Our Customers Say

Highly Recommended! Description: Other than the fact it does work well, we have to mention that their customer support is fast and friendly. I wish more companies were like them!"

Barry Hill
Francesco Avitto

hello guys, first I would like to thank you for your support which was over any expectation. about the extension and the app, I can't understand why only your company made this kind of app, I think it is a must have, can't live without it now. I also bought the language translator module, and also that app is unique, you have really great ideas. You know all the vendors are doing the same kind of extensions, you guys have a some that are unique. thank you again"

Mike Kilby
Fabrizio

We May Ask for Details to Serve You Better

To make your experience seamless, it will be great if you could give us the details mentioned below, when we get in touch with you. The purpose is simple! To save more of your time.

  • Order No / License No (if applicable)
  • Adequate details for Requested Support
  • Access to required space
  • Via FTP/Server or Admin level access

Want to Know More?

For any clarification for the support package you purchased, what could be the support customization possibilities, etc. let’s connect to discuss further.