This is a Legal Agreement between AppJetty and Customers covering customer’s purchase and use of Products developed by AppJetty. It is assumed that on purchasing the product, the customer acknowledges the understated terms and conditions of this agreement. The customer will lose all the rights to use the product automatically on breaching of this agreement. Under these circumstances the customer must cease using it and terminate all copies and derivatives of the product at customer’s disposal.
2.1 General Matters
The customer gets a license on purchasing the product, which will be valid until the customer stops using the product or AppJetty revokes this license because of customer's inability to adhere to any of its terms and conditions.
A license sold does not contain the ownership of any original works, part of it, or any documentation or derivative works of the product. Editing of license document in any other way but through Administrator Control Panel User Interface will lead to cancellation of license, client’s deprivation of right for a refund, product update, and in product’s incorrect operation. AppJetty doesn’t hold any accountability for any business or personal data loss or harm caused to site in the event of license functionality editing attempts.
2.2 License Registration
AppJetty provides a Single Installation License for its products. Although, license for One test instance is provided with single installation license. All Product instances where the product is used should have specific license through registering at AppJetty. For registration of the license the customer need to provide the domain name of the live site and also the development host (if any). Registration of license is compulsory, as the activation would not validate on customer's instance without registration.
Any illegal copying, leasing, renting, sublicensing, conveying, developing any derivative works, or divulging of modification source codes in any way, transferring of product to other platforms and CMS without prior written approval from AppJetty is restricted.
Evidence of copyright infringement include, but not restricted to, similar code pattern and structures and containing similar product source code, design and layout.
Customer is not authorized to terminate the original AppJetty copyright inscription from the source code of the product. Customer can modify the source code, but at their own risk.
The files and source codes are owned by AppJetty and are subject to Indian Copyright Act along with international copyright treaty provisions. AppJetty retains title and ownership of the product and all enhancements, customization and updates of the product.
AppJetty can help you install the products at some extra cost, which is non-refundable.
5. Product Support Policy
AppJetty offers 90 days free support, from the purchase date, for every extension legally purchased from AppJetty. Without any additional charge, the support team will offer all required written consultation requested, for use and operation of the extension or any issues therewith to the customers, within the above-stated period of time.
Support team can ignore any requests that do not adhere to the present conditions.
6. Service Level Agreement
AppJetty will provide support services via support tickets system on the products’ pages Monday – Friday, 10 am - 6 pm GMT (4:30 am - 1:30 pm EST).
7. Product Updates
AppJetty will inform the customers through email about the release of new update of the purchased extension/product. Purchasing it or not is entirely customer’s sole discretion.
All updates can be used only as a replacement of an earlier purchased product, not as a separate copy of a product.
AppJetty reserves the right to determine which product to update and when. AppJetty also reserves the right to discontinue any product updates.
Customer is not obliged to buy new updates once old ones have expired. In addition, customer can continue to use the product after the free update period is over.
To guarantee customers’ protection, AppJetty offers 15-day money back guarantee on all products Except Odoo. If for any reason, customer is not satisfied with the product during the 15 days of the purchase, customer is authorized to receive a full refund. For receiving a refund, submit a request containing Transaction ID. Installation & customization services are non-refundable. Any refund request after 15 days of purchase is not accepted.
AppJetty considers its product refunded when the money has been withdrawn from its account. If no notification of non-acceptance has been received from client within 10 bank days, product is considered to be refunded. The customer is obliged to uninstall the product prior to requesting the refund and terminate all its copies and derivatives within the 5 bank days starting from the day of initiation of money refund process.
AppJetty is not responsible for any damages neither with Framework running, nor with business margins or information occurring because of enforced manual deleting of refunded product or its derivatives.
Each party agrees that it shall not disclose any information about the customers, trade secrets, methods, processes etc. or any other confidential, business or financial information of the other party, which it comes to know during the course of its performance of this agreement to any third party, without the prior written consent of such other party. This obligation shall survive the termination of this agreement or license.
10. Disclaimer of Responsibility
AppJetty products are not stand-alone solutions and they require framework installation with their respective license.
AppJetty does not guarantee for its product to perform correctly on any Framework solution, whether modified or not.
AppJetty is not liable for damages or incorrect running of the Products, occurred due to installation or utilizing of module.
AppJetty does not hold any accountability for content of a site on which the product is installed. Complaints of any third party may lead to license suspension or revocation if the matter is not resolved. AppJetty holds the right to suspend the license and offer both parties time for settlement or advice.
AppJetty is not responsible to customer or any third party for any damages that include, but not restricted to, loss of business or business profits, loss of business information due to using AppJetty products.
By accepting this license agreement the customer acknowledges to use the product at own risk and is entirely responsible for any damage to own computer system or data.
11. Changes in Terms
AppJetty reserves the right to amend or modify these agreement terms at any time. It is the responsibility of the customer to inquire about any changes made to the present agreement.