Gaining your customers’ trust is as important as your business credibility. Be it an online store or a brick and mortar store, customers demand care and attention. A smart and intelligent store owner implements several tricks to make the online store a feature-packed one-stop destination for their customers. Though online shopping is more convenient, there are people who are scared of the procedure and prefer shopping from the physical stores.
A study says eCommerce and mCommerce market is growing around 20% every year, which means by the year 2020, majority of the total population will start using eCommerce websites. This statistics will make the growing web-store competition more intense.
We have gathered some tricks to survive in the cutting edge eCommerce competition.
Customer – Centric Stores are the Future
Sell what your customers expect, rather selling what you want! An online store built focusing on customers and their preferences gets more success. Make the storefront attractive and alluring for customer to avail delightful user experience. You can also add several features and tool to simplify their shopping process.
If you wish to promote your store in any non-English country, you can try language translator extension that removes the language barrier and translates the website content into regional language. Expand the business arena by implementing this amazing solution making language, no-more a hindrance.
Manage the Store Professionally
Customers always trust on a professional looking store front. Good and efficient customer service can convince the customers to either make up or change their mind. Perfect product description, elegant product images and simple buying process makes the eCommerce store more professional and effectual.
Offer them best deals and win their trust that ultimately will encourage them to shop more.
Treat your Customers Well
Customers do not like to wait. They want the eCommerce website to be quick and easy. Stay always connected with your customers through Magento tools like MageMob POS that allows you to manage your online store through your iPad or android tablets.
Prioritize the Website Security
Trust building is essential. If customers are investing their money, they expect quality products too. Online stores with high security are more trusted. SSL certified websites are searched by popular search engines. Create SSL certified website to ensure safe and secure online transaction and other critical data. Use a secure server that encrypts the user details before saving it in the database. Make your online store a shopping destination with authentic transactions.
I am sure after trying these tricks, convincing and impressing your customers will no more be a tough task.