FAQs

Shopify Language Translator

General FAQs

Does this app work with native Shopify translation ?

Yes, AppJetty Language Translator is a native app that works seamlessly with Shopify’s new multi-language feature.

How many languages are available?

There are 130+ languages you can choose from.

How many languages can I add to my store?

For Basic Shopify : 5 For Shopify Plus/Gold : 20

Will I lose my translations if I unpublish a language?

Absolutely not. The unpublished language will be no longer visible in your store but you can still manage it within the app.

Where are my translations stored?

The translations are stored in Shopify. This means that even if you disable a language within the app, you will still be able to restore its translations if you add the language again.

I have published my new language. How do I view my store in it?

Every additional language in your store has a dedicated url which is the url of your store + the language locale code. For English this code is “en”, for German it is “de”, etc. So if, for example, you have added German as an additional language, you can view your store in Germany by loading the following url: https://yourstorename.myshopify.com/de. When you add a language on the Language Configuration page in Translation Lab, the store language url will be shown in the Published languages and Unpublished languages grids.

Technical FAQs

How auto redirects work ?

You can add country / state to language domain. & traffic from this country / state will automatically redirected to language specific domain

Why GDPR Component with Language Translation App

Shopify allows to translate components made by Shopify it self or supported by theme. we feel that GDPR Component is required for store and should be translated for language specific domain.

How to translate the email templates?

This is a known issue in Shopify, but luckily there is a workaround. Please see: Selling in multiple languages

For a notification template to appear under Translation Of → Email Templates in our app, the default message has to be modified. Just add whitespace somewhere in the template and save it. That's it.

Will the automatic translation work with HTML?

Yes! If you are translating text, which also contains HTML code (product descriptions, for example), the HTML code will be retained, but the actual text will be translated.

With the Pro package, you can translate up to 320,000 characters using this option.

Shopify GeoIP Redirect

General FAQs

Is it compatible with Native Shopify translator ?

Yes it's compatible with shopify's native translation and help you auto redirect your traffic to language specific domain

How can I use currency switcher?

You just need to integrate it with your store and it will auto detect all enabled currency from your store

How it can help me to protect against fraud ?

You can block malicious traffic by IP/Country/Region so you can block higher return rate region to protect against returns and fraud

How auto redirect work ?

Adding a language in shopify will create language specific domain like if your store's default lanaguage is english and store domain is example.com and you add new language french then shopify add french specific domain by adding 2 latter iso code after domain name example.com/fr , so you can create rule like traffic from france country autoredirect to french specific domain example.com/fr auto redirect rule can added from Home from the app menu

Add country or state under the language specic domain as example you can add France ( Country ) under the domain example.com/fr

Technical FAQs

What is redirection setting ?

This app facilitate to redirect country specific visitor to language specific domain,this can be in two way

  • Auto redirect Auto redirected to language specific domain

  • Show Popup Show popup to visitor whether they want to stay at same domain or they want to visit appropriate domain as per their geo location

Shopify Delivery Date Manager

General FAQs

Does this app supports delivery date selection for some specific products?

Yes, if you configure to show delivery date selection only for specific products or collections, it is possible.

Can I set non active days when delivery will not be available to customers?

Yes, you can do that by selecting those dates as blackout dates from the configuration. You can either select one date or multiple dates in range.

Technical FAQs

How to show Delivery Date and Time in order confirmation email?

  • If you have selected to add delivery date and time from cart page, Please follow the below steps:

    • Add the below code on the Order Confirmation template ( Settings->Notifications->Order Confirmation )(above or below subtotal_line_items loop) for showing delivery details to the customer in the mail.

  • If you have selected to add delivery date and time from product page, Please follow the below steps:

    • Add the below code on the Order Confirmation template ( Settings->Notifications->Order Confirmation )(in subtotal_line_items loop) for showing delivery details to the customer in the mail.

What is Processing order period in Day(s)?

Default minimum number of days it takes you to process an order. Set 0 or leave it blank if you offer the same day delivery option.

Can I make delivery date mandatory?

Yes, You can do that. On the General settings page, the "Delivery date required" option is available for making the delivery date mandatory.

How to set Delivery Date picker on the Product page?

Go to front end settings tab on the settings page. To view picker on product page select option Product Page from the Select Page dropdown. On selection, you will get one more dropdown of Product configuration, from where you can select All or Specific products.

If you want to show the delivery date picker for all products on the front side, select the "All Products" option on product configuration. If you want to show Delivery date picker on a specific products, select the "Specific products" option.

On selecting Specific Products, you can choose all those products/collections for which you want picker to be shown and update status accordingly.

How to change the date format?

Go to Front End Settings tab on the settings page. Using date format dropdown you can update the date format based on your requirement. For each format, you will also get to see preview as well.

Can I change timezone?

Yes, You can. This option is available on the "Front End Settings tab"

Can I customize the Look & Feel of Delivery Date Picker ?

Yes you can customize look and feel of delivery date widget. Just go to Style Customization page and configure style as required.

What is Checkout Button Selector ?

In most of the cases Checkout button has the name attribute checkout but if anyone has changed it due to custom development, you would need to configure the Checkout Button name attribute with that name.

What is Maximum delivery period in Day(s) ?

The maximum delivery date setting allows you to set the maximum number of days available for selection as the delivery date by the customer. If you set blank or zero(0) means that the customer can select any date from the calendar.

Can I set 24 hours format time slot?

Yes, you can do that. The time format option is available on Shipping Configuration Page. Time Format settings provides 12 hours and 24 hours format. As per your requirement, you can change the time slot hours format.

What is cutoff time?

Cut Off Time is used to define what time you stop accepting orders for the same day.

Can I set a maximum order limit based on day?

Yes, you can do that. This feature is available on the shipping configuration page.

If you want to set an order limit based on day, keep the "Limit number of order per slot" disabled.

Can I set a maximum order limit based on time?

Yes, you can do that. This feature is available on the shipping configuration page.

There "Limit number of orders per slot" option is available. Enable this option to add limit number for each slot. Click on Save All button to complete the changes.

Can I export specific day orders?

Yes, On Delivery Orders page Export orders option is available. if you want to export specific Delivery Date order, select the date from the calendar and then click on the export button. It would generate CSV file.

What is Enable Order Tagging?

Use this option to tag the delivery date to the shopify order list.

What is the use of Pre-select delivery date options?

If this option is enabled, first available delivery date is already selected.

What is the use of the Product Reset option?

Using this option resets all status visibility value from products and makes it the same as the default layout.

What is the use of the Collection Reset option?

Using this option resets all status visibility value from collections and makes it the same as the default layout.

What is the use of Add to Cart Button Selector?

In most of the cases Add to cart button has the name attribute add but if anyone has changed it due to custom development, you would need to configure the Add to cart button name attribute with that name.

Shopify Zipcode Validator

General FAQs

How AppJetty ZipCode Validator works ?

AppJetty Zip Code validator allows you to create zipcode rules. You can whitelist/blacklist zipcodes for their product availability. It lets your customers to check product availability in their area based on zip code entered.

Does this app supports showing Zip Code verification widget for some specific products?

Yes, if you configure to show zip code widget only for certain products or collections, it is possible.

Technical FAQs

What is Add to cart restriction setting?

If this option is enabled customer will not be allowed to checkout if product is not deliverable in their area.

What is Globally Add to cart restriction setting?

If no associated rules are found for a zip code and you want your customers from those zip code should be allowed to add products to cart, then you can keep this option enabled.

What is Add To cart Button Selector ?

In most of the cases Add to cart button has the name attribute add but if anyone has changed it due to custom development, you would need to configure the Add to cart button name attribute with that name under this setting.

What Is Zip Code Rule ?

Rule is created with zip codes having detail about zip codes are deliverable or not. These rules are further needed to be assigned to Products / Collection.

For example: Rule Non Deliverable is created with Rule Type BlackList and assign to all products from the Assign Rule menu, then customers living in these zip codes won't be allowed to place order.

What is rule priority ?

When single zip code is assigned to multiple rules. In such cases, rule assignment to products will be based on products.

Can I customize Look & Feel of zip code widget ?

Yes you can customize look and feel of zip code widget. Just go to Style Customization page and configure style as required.

Can I set the zip code widget for specific products?

Yes, you can do that. Go to Zipcode Widget-> Manage visibility page

On that page "Manage Widget Visibility" settings is available.This settings provide two option One is "All Products" and Second one is "Specific products / Collections" option.

If you want to set zipcode widget section for all product page, you select "All Products" option on "Manage Widget Visibility" settings.

If you want to set zipcode widget for some specific products than select Specific products / Collections" option on "Manage Widget Visibility" settings. list of All products and collections are showing after selecting "Specific products / collections" on "Manage Widget Visibility" settings. The Default Zip Code Widget is disabled for all products. If you want to show Zip Code Widget on Specific product, change Visibility Status value according to your requirement based on product and collection

What is the use of the Product Reset option?

Using this option resets all status visibility value from products and makes it the same as the default layout.

What is the use of the Collection Reset option?

Using this option resets all status visibility value from collections and makes it the same as the default layout.

After creating the zipcode rule can I add more zipcode to the same rule?

Yes, Go to Zipcode Rule -> Zipcode Rules Listing -> click on view button of the rule where you want to add more zip codes. After clicking on the view button, one new page is opened. There "Add zipcode" section is available. Using this option you can add more zip codes on that same rule.

How can I set zipcode rules for specific products or collections?

Click on the "Assign Rule" option from the menu list. There are 3 different ways to assign zipcode rules. As per your requirement, you can select one of the option to assign rules. If you want to set a zip code rule for a specific product then select the "Individual product" option and find a product where you want to assign the rule.

Shopify Auspost Shipping

General FAQs

What is the Postage Assessment Calculation(PAC) API or live rates?

The Postage Assessment Calculation(PAC) API is used to calculate the cost of sending letters and parcels within Australia and overseas,using PAC API we can get live rates of sending parcels based on input parameters such as dimensions, weight, destination and the postal service required.

What do I need to do to access the Postage Assessment Calculation API or to get live rates?

Access to the Postage Assessment Calculation API requires an API key.Prior to being able to use the Postage Assessment Calculation API the following steps must be completed:

  • Create an account to access the Postage Assessment Calculation API

  • Receive your email containing your Postage Assessment Calculation API Key

  • Your key can now be used to access the Australia Post production Postage Assessment Calculation API data

What is contract rates and what do I need to do get contract rates?

The Shipping and Tracking APIs is used to calculate the contract rates .This API is only available to contract customers, so you’ll need a contract with Australia Post or Startrack.Make sure you have a MyPost account and use it to get contract rates.

Technical FAQs

What is API key,account no and password in settings page?

API key is the key or username that you get in email at the time of account creation.

What is Length/width/height in settings page?

Length/width/height is the dimension of your parcels based on this parameters you can get rates.

App Status

You can Disable/Enable this app, change status from settings page

What is Services

Services page is basically for contract rates. once you save your australia post credentials, you will be able get all the services according to your contract with australia post

Enable/disable services

You must enable the services to provide the selection of shipping methods for the customer at the time of checkout.To get services rates you have to enable services which you have already activated with australia post Note: Here you will get the list of all the Australia Post services. You have to enable only those post services which you have registered in the Australia Post otherwise you will not able get contract rates of any services.

When is re-sync button used?

Re-sync button is used when you change your contract with australia post .for example whether you add another service or delete any service.

What is Set dimension?

Set dimension is used to set the dimensions of the products. You can set height/width/length of the single product as well as in bulk .If you have not set dimensions of any product then the default dimensions will be considered to get contract rates.