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How to Use Surveys amid the COVID-19 Crisis

Sulabh Chauhan
Apr 21,2020

Novel Coronavirus (COVID-19) is no more an unfamiliar word after WHO declared it a pandemic in March, 2020.  The rapid spread of the pandemic has reemphasized the great need for collection of accurate and correct information to get an insight into people’s views about COVID-19, health professionals’ preparation level to tackle this global threat and much more.

A number of survey modules are available out there. However, you should assess all their features thoroughly before you finally choose the CRM survey module that fits your requirements the best.

 Let’s understand the several types of surveys healthcare professionals, companies or local authorities can conduct to gather important data and analyze it to plan further strategies accordingly.

For Businesses

With almost all company offices locked down, the employees have no option but to work from home. Working from home has one big advantage - flexibility. However, working remotely poses problems as well. While you have everything organized and easily available in the office premises, such is not the case at home. Even after ensuring the best arrangement possible, several issues may disrupt the normal workflow.

A ‘log-in’ issue, ‘access denied’ issue, or ‘timing entry’ issue, etc. may arise. If you are a business owner or a team lead, ensuring a smooth working environment at home for your employees or interns is your responsibility.

Therefore, to gather your employees’ experience and challenges, you should send surveys on a regular basis. Based on the data you gather, you can work out the best possible solutions of employees’ problems.
Also, find out the number of employees in the vicinity (say, within a range of 4-5 kms.), within the city but far, and have left the city. Also, determine the number of employees who can visit the office in case of an urgent requirement. This kind of data will help you plan proactive strategies to handle an urgent situation.

For Local Healthcare Units

Local healthcare units (especially government hospitals) in collaboration with local administration authorities can conduct surveys in their respective regions to assess the general health and residents’ vulnerability level by finding out about their comorbidities. Using these statistics, they can work out a roadmap to curb the novel Coronavirus spread as well as they can. Besides collecting demographic stats (like age group, gender, etc.), they can also assess the level of awareness and preparedness.

For instance, they can ask ‘How frequently do you wash/sanitise your hands?’ or ‘Do you wear masks while going out?’, etc. This type of data helps them determine what they can do to increase the level of awareness and preparedness among people.

For Educational Institutions

Schools or coaching institutions who have started online classes can use surveys to assess the problems and challenges students are facing. You can ask them their overall experience of online classes.

Further, you can also ask them for their feedback about online tutors and determine the scope of improvement. Besides, several questions to assess their study methodology, daily study schedule are also worth including.

Mentorship programs are trending in the education sector (especially coaching classes).
You can also run a mentorship program where you assign a batch to every faculty who will be its ‘mentor’. Every mentor will take care of students’ problems and track their individual performance using surveys.

Let’s understand how with examples.

Every mentor can send a survey to all the students of the assigned batch after each online test. They can ask them to choose the difficulty level out of Hard, Intermediate, and Easy.

Or they can also let them rate the difficulty level on a scale of 1-5, where 1 denotes ‘Easiest’ and 5 denotes ‘Hardest’. This data can give you a better insight into every student’s intelligence level and level of preparedness for the exams.

You can also ask the students with poor performance the reason for such performance either by putting all possible reasons in the form of options in an MCQ. Or a better way would probably be an open-ended question to let them freely describe their issues.

Similarly, you can also ask if they need any special support from mentor(s) or management to help improve their performance. Accordingly, you can strategize your efforts to enhance weaker students’ performances and not let good student’s performances go down.

This way, surveys in an educational institution or school can help streamline the whole education process.

For Assessment of Administrative Measures at Local Level 

There are several ways the union government and state governments can collaborate using surveys to streamline the exchange of information.
Let’s understand the three possible ways surveys can help:

Assessment of General Preparedness Measures 

Timely surveys can help keep track of preventive measures at localized levels.

The union government can send surveys to state government officials (CMs) asking about the preventive measures against CORONA spread and whether they are enforcing lockdown rules and regulations properly. It can also ask them to clearly state any challenges that the union government can help overcome.

On the state level, the top-level officials (including CM) can assess the situation of every district by asking district-level officials about their preparedness measures. This localized assessment can help administrative authorities at various levels and reinforce strategies state-wise or district-wise after thorough analysis.

Assessment of Healthcare Measures

Timely surveys can help get an insight into healthcare measures - at the national and domestic levels.

The union government can send out a survey to assess the healthcare measures private and government hospitals in every state are taking to prevent the CORONA spread. Based on the replies, they can determine whether they are following standard treatment and sanitization guidelines during COVID-19 treatment or not.

One of the major problems today is the shortage of PPE and ventilators. So, the union government can ask the state health regulatory bodies and officials to determine the exact number of PPE kits, ventilators, or medicines stocks, etc. and their future requirements.

The state level officials can consolidate data from all districts’ health care units through surveys and send them to the center.

Assessment of Ration Reserves and Distribution Measures 

With a large number of migrant laborers and daily-wage workers rendered jobless, well-organized ration distribution is the need of the hour.
Here again, the union government can send surveys to find out the number of BPL citizens (including daily-wage workers or migrant laborers) and the state ministry’s measures to supply them ration items.

The state government can assess the district-wise measures in this regard and consolidate the data to send it to the union government. The union government can also ask the ration reserves with each state and how long they would last. Based on this data, it can transport ration reserves from states having a surplus to those facing a deficit and set a balance across the country.
The state government can also ask whether the districts need individual volunteers, NGOs, and social co-operative bodies for effective ration distribution. Accordingly, they can assign them ration distribution duties wherever need be.

In a Nutshell

Surveys are vital for gathering crucial information during the prevailing global Corona threat. These surveys not only get a better idea of the situations but also plan strategies accordingly to handle them in a number of sectors.

How Can AppJetty Help You Out?

Our Survey Rocket is a next-gen Suite/SugarCRM survey module that you can integrate into your CRM and generate highly useful and relevant surveys with the help of its cutting-edge features like Data Piping, Survey Reporting, Survey Automation, NPS, survey reporting and more.

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