Customers are the kings, no matter what the business is. The modern organizations need to manage their users and customers to...
The customer portal will keep you notified about your customer’s requirements, issues and appointments in a centralized system, allowing you to provide better customer support.
The customer portal provides customer multiple ways of getting in touch with company representatives (calls, meetings, live chat) thus ensuring better interaction with customer.
You have the option of creating a knowledge base within the portal which solves their queries instantly without the need for any manual support thus reducing cost and effort spent on providing support.
Empower your vendors and channel also with your CRM data by giving them access to selected modules. By helping channel partners to get better access to data, you can help them sell more of your products and services without any additional investment. AppJetty's Partner Portal is a great way to make the CRM data work for your partners while giving you full control over what data you share with them
Get flexible technology framework options to create your own portal depending on your existing platform or industry. Given below are some possible industry applications.
Customer centric business processes is one of the key success factors in the retail industry be it offline retail or online retail. With our customer portal you can provide your customers options for order tracking, managing returns, post complains, provide product feedback, access FAQs, access shipping, return and refund policies and whole lot more.Get A Quote
Educational institutions can use our portal to provide better service and grievance redressal system for their students and parents. If you are in the education industry, you can create separate or combined portals for students and parents and provide timely class/exam/fee related updates, manage student/parent queries, fix up appointment for parent meetings, reach out to interested parents, etc.Get A Quote
BFSI is another industry where customer service is a major determinant of business profitability. With our portal solution your customers can get all their grievances addressed much faster, get relevant information for opening various accounts and maintaining them, get all the information about various financial products, track their transaction history, etcGet A Quote
Real estate industry is heavily dependent on exchange of confidential information with customers. Our portal can be a great way to do this. Create an online hub for all confidential customer documents, provide property development updates, track EMI payments and pending installments, offer discounts and promote promotions schemes – all can be done securely with our Customer Portal solution.Get A Quote
Travel agents and tour operators can manage all communication with their customers easily and securely with our Customer Portal. Manage customer queries during the entire service lifecycle, provide tour iteneraries and updates (change in schedule), manage payment details, handle special customer requests, upsell, cross sell products, etcGet A Quote
I am using the product for 8 months now and no major glitches till now. I will strongly recommend SuiteCRM users to go for this integration to boost customer services.
I have used a lot of products developed by the AppJetty team and this one is surely one of the best, out of the integrations. The features are nice and easy to use as well.
I have been using this integration for quite some time now and as it turns out my customers are very happy with this. They no longer need to keep on calling customer executives to get information about their orders as their WordPress portals are effectively integrated.
A nicely developed product for WordPress users. It’s definitely one of the best and most important integrations you should consider for your SuiteCRM. I am satisfied with the product.
It’s very important to have customer portals for your business to provide an interactive platform to your customers. Integrating it with the CRM has helped us enhance store services and increase the number of loyal customers.
The integrations by AppJetty are anyway excellent, I opted for this one to be my latest and it’s a perfect one to invest in! You might also want to try out some of the plugins to increase your CRM’s efficiency. They have a lot of them for little or no price!
I have quite some knowledge about these and therefore can very confidently recommend this one to all SuiteCRM users. You won’t be disappointed a bit.
I opted for the professional package which is absolutely free. I liked the features but they were limited in this one so went for the professional+. Not disappointed and would recommend it without second thoughts!
The integration leaves enough scope of personalization on your own. My business requires some grouping which the product delivers pretty well. Using it, you can provide access to modules and right to specific WordPress user groupd created by you."
The reason I chose the same company again is because of the goodwill this company has in the personal records of my company. All products in the past had been up to the mark and customer service is commendable.
The SuiteCRM wordpress customer portal enhances customer support by providing an informative platform between the company and its customers. The self service portal is extremely helpful in reducing burden on customer service executives.
The SuiteCRM wordpress customer portal enhances customer support by providing an interactive platform between the company and its customers. The knowledge base is extremely helpful in reducing burden on manual customer service executives.
SuitePort had been a smart decision on our part. A new (experienced previously)employee to the company bought it to our notice and it had been exactly what we had always wanted but never came across. Will definitely recommend it to others as well.
Earlier I spent a lot of money and man power over providing manual support to every customer. SuiteCRM wordpress customer portal significantly reduces, if not eliminates, the requirement of manual support. So, it saves a lot of efforts which can be diverted to other activities.
SuiteCRM customer portal for Wordpress is a perfect integration product which has all the features I had been looking for. Integrating the two had been one of the significant decisions for my store and it turned out to be a smart one!
My search for a good quality suitecrm wordpress customer portal ended as soon as I bought SuitePort. I like the features and it serves all the purposes mentioned in the manual. Thanks to AppJetty!
Eversince I installed SuitePort, my customers haven’t stopped praising it. This suitecrm customer portal for wordpress helps you to collect precise customer data as it comes directly from the customers. The scope of errors can be totally avoided.
What is customer portal and how it is useful?
Customer Portal is similar to a Self-Service portal in which they provide an online support channel for customers by allowing them to resolve their queries without contacting a customer service representative.
Does it fit any industry?
Our “Customer Portal” extension is developed for various industries like Retail, Education, BFSI, Real Estate,Travel
Does it require any customization to be used for my industry?
No, Our portal will fulfill all your basic requirements for any industry.
What if I want to install on more than one domain or development server?
On single domain purchase, we allow one live and one development domain. If you would like to use the portal on more than two domains with single installation, then you need to purchase it for additional domains.
What should I do, if I have different CRM installations?
If you are likely to use the extension on domains with separate installation, then you need to purchase another copy of the portal.
Do you provide live demo (on Skype)?
Yes, you can get a personal live demo in your time zone by our expert. Our skpye_id is : support.biztech
Do you have a refund policy?
Yes, you can refer our refund policy @ https://www.appjetty.com/refund-policy.htm. We stand behind the quality of our extensions with a 15 day money back guarantee.
May I transfer the license to another domain after I purchase it?
Yes. We charge a nominal transfer fee.
May I have a free trial of your product?
As per our company policy we are not providing any product on trial basis. Customer will have to check out the product with full payment. As we offer 15-day money back guarantee on all our products. Just in case, you are dissatisfied with your product during the 15 days of the purchase, you can receive a full refund.
Can Appjetty customize the portal to suit my needs?
Of course! This is what we’re good at! Please get in touch with us at email@example.com to discuss your specific needs. We would be delighted to hear you.
Do you provide installation for the plugin?
Yes, we do provide paid installation service. For this you simply need to check in the box of “Installation” that is there beneath “Your Domain” section.
I entered the correct license key but it still says "License validation failed...". What to do?
Our license key works on the site URL entered in the config.php file (this file is available in the root directory). So, if the URL provided to us and the site URL does not match, then the license key validation fails. You can contact us on live chat or generate a ticket to change the URL if required.
Does it support custom modules of CRM?
Yes,it provides custom modules support with extra efforts. You can view details in Buy Now section.
For adding custom module does the customer need to provide any details?
Yes, customers need to provide their FTP and site admin details for both the frameworks(CRM and CMS) along with the list of modules which they want to enable for the portal.
What data is required to make connection with CRM?
You just need your CRM instance URL, CRM admin username and CRM admin password to make connection. For further details, you can review our user manaul guide.
What would I do if my credentials are correct and despite that I get a connection failure message?
Make sure that Customer Portal Plugins elated files has proper file permissions. As per the SugarCRM Install and upgrade guideline, we advice you to give 755 recursive file permission to custom and modules directory of your CRM instance.
To avoid possible issues for Portal Connectivity also follow these Troubleshooting steps for PHP Notices, Warnings, and Errors provided by SugarCRM. http://support.sugarcrm.com/Knowledge_Base/Troubleshooting/About_PHP_Notices_Warnings_and_Errors/
What is server requirement for making the portal work?
Some PHP extensions must be enabled for your server where you are running portal. They are CURL and JSON_ENCODE.
Does it support multisite?
Yes, it provides support to multisite wordpress.
Tell me about the versions with which your portal is compatible
Our customer portal is compatible with WordPress: 3.6.1 to 4.8 and SuiteCRM: 7.4.* to 7.9
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