{"id":8479,"date":"2023-09-06T14:44:25","date_gmt":"2023-09-06T09:14:25","guid":{"rendered":"https:\/\/www.appjetty.com\/blog\/?p=8479"},"modified":"2025-02-13T11:00:52","modified_gmt":"2025-02-13T05:30:52","slug":"sync-outlook-dynamics365","status":"publish","type":"post","link":"https:\/\/www.appjetty.com\/blog\/sync-outlook-dynamics365\/","title":{"rendered":"How to Sync Outlook Calendar With Dynamics 365 and Calendar 365"},"content":{"rendered":"<p>Dynamics 365 users often ask whether they can synchronize Outlook and Dynamics 365. The answer to that is yes! This blog will help you configure the settings step by step.<\/p>\n<p>Once you have configured it, you will be able to see all the activities in Dynamics 365, which is created in Outlook, and vice versa.<\/p>\n<p>So, let\u2019s start configuring Dynamics 365.<\/p>\n<p><b>Step 1:<\/b> In Dynamics 365, go to Settings > Administration > System Settings.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss001.png\" alt=\"sssss001\"><\/center><\/p>\n<p>Open the Synchronization tab in System Settings. Click on Synchronized Fields.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss002.png\" alt=\"sssss002\"><\/center><\/p>\n<p><b>Step 2:<\/b> On clicking Synchronized Fields, it will open a pop-up that shows a list of entities.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss003.png\" alt=\"sssss003\"><\/center><\/p>\n<p><b>Step 3:<\/b> Users can define the direction of synchronization of a particular entity with arrows, as shown in the below image.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss004.png\" alt=\"sssss004\"><\/center><\/p>\n<p>Choose Entity Type as <b>Email<\/b> and you can see how Email synchronization is managed.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss005.png\" alt=\"sssss005\"><\/center><\/p>\n<p><b>Note:<\/b> You cannot enable synchronization for Custom activity.<\/p>\n<p><b>Step 4:<\/b> Now, to make synchronization functional, let us configure the mailbox of the user. Navigate from Settings to Email Configuration and open Mailboxes.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss006.png\" alt=\"sssss006\"><\/center><\/p>\n<p>It will show a mailbox for the user, as shown in the below image. Let\u2019s configure it.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss007.png\" alt=\"sssss007\"><\/center><\/p>\n<p><b>Step 5:<\/b> Open the mailbox of the user. Firstly, Click on <b>Approve Email<\/b> as shown in the image. Then, click on <b>Test and Enable Mailbox<\/b>. Now set <b>Server-Side Synchronization<\/b> for <b>Appointments, Contacts, and Tasks<\/b>.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss008.png\" alt=\"sssss008\"><\/center><\/p>\n<p><b>Step 6:<\/b> Let us create one appointment record from Dynamics 365 to view it on Outlook. Enter the <b>Subject<\/b> and <b>Regarding<\/b> for the appointment.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss009.png\" alt=\"sssss009\"><\/center><\/p>\n<p>You can see the Test appointment in Outlook.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss0010.png\" alt=\"sssss0010\"><\/center><\/p>\n<p>The Test appointment will also be visible in Calendar 365.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss0011.png\" alt=\"sssss0011\"><\/center><\/p>\n<p><b>Step 7:<\/b> Let&#8217;s update appointments from Outlook. For instance, we have updated the subject of the appointment from <b>Test<\/b> to <b>Meeting with Samuel<\/b>.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss0012.png\" alt=\"sssss0012\"><\/center><\/p>\n<p>After some time, changes will be reflected in Dynamics 365.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss0013.png\" alt=\"sssss0013\"><\/center><\/p>\n<p>The exact change will also be reflected in Calendar 365, a <a href=\"https:\/\/www.appjetty.com\/dynamics365-all-in-one-calendar.htm\" target=\"\" rel=\"nofollow noopener\">Dynamics 365 calendar<\/a> plugin.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss0014.png\" alt=\"sssss0014\"><\/center><\/p>\n<p><b>Step 8:<\/b> If we want the appointment created in Outlook to reflect on Dynamics 365, it should be either created from the Dynamics 365 App for Outlook or should be categorized as <b>Tracked to Dynamics 365<\/b>.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2023\/09\/sssss0015.png\" alt=\"sssss0015\"><\/center><\/p>\n<p>So, this is how users can sync Outlook and Dynamics 365. If you have any questions, mail us at <a href=\"sales@appjetty.com\" target=\"\" rel=\"nofollow noopener\">sales@appjetty.com<\/a>.<\/p>\n<p><em>All product and company names are trademarks\u2122, registered\u00ae or copyright\u00a9 trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dynamics 365 users often ask whether they can synchronize Outlook and Dynamics 365. The answer to that is yes! This blog will help you configure the settings step by step. Once you have configured it, you will be able to see all the activities in Dynamics 365, which is created in Outlook, and vice versa.&hellip; <a class=\"more-link\" href=\"https:\/\/www.appjetty.com\/blog\/sync-outlook-dynamics365\/\">Continue reading <span class=\"screen-reader-text\">How to Sync Outlook Calendar With Dynamics 365 and Calendar 365<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":8482,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","_yoast_wpseo_twitter-image":"","inline_featured_image":false,"footnotes":""},"categories":[58],"tags":[],"class_list":["post-8479","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dynamics-crm","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Sync Outlook Calendar With Dynamics 365 and Calendar 365 - AppJetty<\/title>\n<meta name=\"description\" content=\"Dynamics 365 users often ask whether they can synchronize Outlook and Dynamics 365. 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