{"id":3534,"date":"2020-06-12T18:41:56","date_gmt":"2020-06-12T13:11:56","guid":{"rendered":"https:\/\/www.appjetty.com\/blog\/?p=3534"},"modified":"2024-12-13T14:30:18","modified_gmt":"2024-12-13T09:00:18","slug":"best-post-purchase-customer-feedback-survey-questionnaire","status":"publish","type":"post","link":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/","title":{"rendered":"Post-Purchase Survey: Must-include Questions to Make it Engaging"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#How_did_you_find_our_store\" >How did you find our store?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#What_made_you_consider_our_brand\" >What made you consider our brand?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#What_did_you_like_the_most_about_our_products\" >What did you like the most about our product(s)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#Did_the_overall_shopping_experience_meet_your_expectations\" >Did the overall shopping experience meet your expectations?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#Would_you_consider_returning_to_our_store_in_the_future_If_yes_what_other_items_would_you_prefer_to_buy_from_our_store\" >Would you consider returning to our store in the future? If yes, what other items would you prefer to buy from our store?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#Which_method_would_you_prefer_to_stay_connected_with_us\" >Which method would you prefer to stay connected with us?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#Would_you_refer_our_brand_to_your_friendsrelatives\" >Would you refer our brand to your friend(s)\/relative(s)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#Are_You_Ready_to_Make_Your_Post-Purchase_Survey_Engaging\" >Are You Ready to Make Your Post-Purchase Survey Engaging?<\/a><\/li><\/ul><\/nav><\/div>\n<div style=\"text-align: justify;\">\n<p>Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they have customer support, emails, online chats, etc. to collect their customers\u2019 feedback.<\/p>\n<p>Even if they use several remarketing strategies like a promotional discount to engage shoppers who have already purchased with them, they can\u2019t get the full picture of customers\u2019 post-shopping experience.<br \/>\nBut if you are an online store owner, collecting post-purchase experience matters a lot! This is because it builds trust in customers towards your brand. As they realize that you are concerned not just about selling your products but also about how they are finding your products and their experience, your bond with your customers strengthens.<br \/>\nIn general, sending a customer feedback survey in the first week of purchase is a good idea and a <a href=\"https:\/\/www.appjetty.com\/blog\/how-to-get-the-best-out-of-customer-experience-feedback\/\">good-quality CRM survey<\/a> module can help you create, monitor, and analyze the results too. However, unless you don\u2019t have engaging and on-point questions, your post-purchase survey may fall flat.<\/p>\n<p>Therefore, picking the right set of questions is of utmost importance. Let\u2019s go through a few questions that you can include in your survey.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_did_you_find_our_store\"><\/span><b>How did you find our store?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Here<b>, <\/b>your objective is to identify the primary referral source. You can either keep this question open-ended or use checkboxes against all options for customers to choose multiple option that apply all that apply.<br \/>\nHere are several possible options:<\/p>\n<p>&#8211; <iframe loading=\"lazy\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSe5sXS3rfoebrDhgGjRJ05B3ct8OAJu38sZ4xOi2X-nmczoQQ\/viewform?embedded=true\" width=\"640\" height=\"762\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\">Loading\u2026<\/iframe><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_made_you_consider_our_brand\"><\/span>What made you consider our brand?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This question can help you gauge the reason why a customer chose to buy a product from your store. It also helps you find out the strong points and USPs that make your brand stand out. With these USPs in your knowledge, you can enhance them further and leverage them to create content and marketing strategies.<\/p>\n<p>Here are a few suggested options that you can include for customers to choose from in response.<\/p>\n<p>&#8211; I am a loyal customer<\/p>\n<p>&#8211; Price<\/p>\n<p>&#8211; Product Specifications<\/p>\n<p>&#8211; Free Shipping<\/p>\n<p>&#8211; Exclusive promotional coupons<\/p>\n<p>&#8211; Same-Day Delivery<\/p>\n<p>&#8211; Your brand came on top in search results<\/p>\n<p>&#8211; Referral from friend<\/p>\n<p>&#8211; Appealing Product Information and Good Product Reviews<\/p>\n<p>&#8211; 30-Day No Question Asked Return Policy, etc.<\/p>\n<p>Based on responses, you can get the full picture of the powerful reasons that drive sales on your store.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_did_you_like_the_most_about_our_products\"><\/span><b>What did you like the most about our product(s)?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can keep this question in two parts. The first part where you can let your customers choose one or more possible variables as responses. A few suggested ones are:<\/p>\n<p>&#8211; Quality<br \/>\n&#8211; Products meeting expectations and matching descriptions<br \/>\n&#8211; Value for money<\/p>\n<p>In the second part, keep a line blank for open-ended feedback where customers can write down what they felt about the shopping experience. Further, they can also write about something specific they didn\u2019t \u2018like\u2019.<\/p>\n<p>Based on the responses, you can determine the factors that are \u2018actually\u2019 making your products popular and sales-worthy. Besides, you can also work out to fix the things that customers didn\u2019t like.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Did_the_overall_shopping_experience_meet_your_expectations\"><\/span><b>Did the overall shopping experience meet your expectations?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Though it is a relatively tough question, it could be one of the most crucial ones.<br \/>\nA few key questions could be:<\/p>\n<p>&#8211; Did you easily find your product(s) once at our store?<\/p>\n<p>&#8211; Did you find our store easily navigable?<\/p>\n<p>&#8211; Could you find all the items you were looking for?<\/p>\n<p>&#8211; How did you find the checkout process?<\/p>\n<p>&#8211; Did you receive the product on time?<\/p>\n<p>&#8211; Could you easily track your order and receive timely updates on it from our end?<\/p>\n<p>Such questions will help you to analyze the end-to-end customers\u2019 experience right from when they found your store to using the product.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Would_you_consider_returning_to_our_store_in_the_future_If_yes_what_other_items_would_you_prefer_to_buy_from_our_store\"><\/span><b>Would you consider returning to our store in the future? If yes, what other items would you prefer to buy from our store?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This question onwards, things start getting personal. This is because you are asking your customers straight away whether they liked your store enough to return or not.<br \/>\nSo, it is important to keep the tone light and not \u2018over-imposing\u2019. Customers shouldn\u2019t feel like you are forcing them to consider your brand worthy. Rather, they should feel that their repeat purchases really matter to you and that you would like to improve your product(s) according to their responses.<\/p>\n<p>You can also suggest a few items for them to buy:<br \/>\n&#8211; Similar items to those ones they bought.<br \/>\n&#8211; Complimentary items<br \/>\n&#8211; More variants of the same product (in size, color, etc.)<br \/>\n&#8211; More brands to select from<br \/>\nOthers<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Which_method_would_you_prefer_to_stay_connected_with_us\"><\/span><b>Which method would you prefer to stay connected with us?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can include a number of options like:<\/p>\n<p>&#8211; Email<\/p>\n<p>&#8211; Twitter<\/p>\n<p>&#8211; Facebook<\/p>\n<p>&#8211; Instagram<\/p>\n<p>&#8211; Pinterest, etc.<\/p>\n<p>to choose from.<br \/>\nMake sure that you include links in your survey for respondents to change their email preferences and follow your brand on various social media platforms.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Would_you_refer_our_brand_to_your_friendsrelatives\"><\/span><b>Would you refer our brand to your friend(s)\/relative(s)?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If they answer \u2018Yes\u2019, you can offer a promotional code for both the respondent and their friends. And leverage their satisfaction to expand your customer base.<\/p>\n<p>However, if their answer is \u2018No\u2019, you can immediately accompany a question like &#8211; \u2018What went wrong?\u2019 or \u2018Is there anything you would like to mention that we can improve upon?\u2019 This question will engage your customers more and they\u2019ll understand that they matter for you.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Are_You_Ready_to_Make_Your_Post-Purchase_Survey_Engaging\"><\/span><b>Are You Ready to Make Your Post-Purchase Survey Engaging?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Collecting post-purchase experience is the key to determining your customer satisfaction level. With well-thought questions as mentioned above, you can easily prepare a post-purchase survey using a CRM survey module and stay on top of your customers\u2019 shopping experience.<\/p>\n<p>Want to create a post-purchase survey right away?<\/p>\n<div class=\"buttons-row\"><a class=\"btn btn-primary\" href=\"https:\/\/www.appjetty.com\/sugarcrm-survey-rocket.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Check out our Survey Rocket<\/a><\/div>\n<p><em>AppJetty has an all-inclusive and no investment partnership program for our tool, Survey Rocket. Affiliate with us through this program and expand your business. Interested? Learn more about the program from <a href=\"https:\/\/www.appjetty.com\/crm-partner-program\">here<\/a>.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they have customer support, emails, online chats, etc. to collect their customers\u2019 feedback. Even if they use several remarketing strategies like a promotional discount to engage shoppers who have already purchased with them, they can\u2019t&hellip; <a class=\"more-link\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\">Continue reading <span class=\"screen-reader-text\">Post-Purchase Survey: Must-include Questions to Make it Engaging<\/span><\/a><\/p>\n","protected":false},"author":23,"featured_media":3540,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","_yoast_wpseo_twitter-image":"","inline_featured_image":false,"footnotes":""},"categories":[54,64],"tags":[],"class_list":["post-3534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-sugarcrm-suitecrm","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Post-Purchase Survey: Must-include Questions to Make it Engaging - AppJetty<\/title>\n<meta name=\"description\" content=\"Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Post-Purchase Survey: Must-include Questions to Make it Engaging - AppJetty\" \/>\n<meta property=\"og:description\" content=\"Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\" \/>\n<meta property=\"og:site_name\" content=\"AppJetty\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-12T13:11:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-13T09:00:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"409\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sulabh Chauhan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sulabh Chauhan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\"},\"author\":{\"name\":\"Sulabh Chauhan\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134\"},\"headline\":\"Post-Purchase Survey: Must-include Questions to Make it Engaging\",\"datePublished\":\"2020-06-12T13:11:56+00:00\",\"dateModified\":\"2024-12-13T09:00:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\"},\"wordCount\":1011,\"publisher\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png\",\"articleSection\":[\"CRM\",\"SugarCRM\/SuiteCRM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\",\"url\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\",\"name\":\"Post-Purchase Survey: Must-include Questions to Make it Engaging - AppJetty\",\"isPartOf\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png\",\"datePublished\":\"2020-06-12T13:11:56+00:00\",\"dateModified\":\"2024-12-13T09:00:18+00:00\",\"description\":\"Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they\",\"breadcrumb\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage\",\"url\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png\",\"contentUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png\",\"width\":1920,\"height\":409,\"caption\":\"Post-Purchase Survey: Must-include Questions to Make it Engaging\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.appjetty.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Post-Purchase Survey: Must-include Questions to Make it Engaging\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#website\",\"url\":\"https:\/\/www.appjetty.com\/blog\/\",\"name\":\"AppJetty Blog\",\"description\":\"Blog\",\"publisher\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.appjetty.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#organization\",\"name\":\"AppJetty Blog\",\"url\":\"https:\/\/www.appjetty.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png\",\"width\":226,\"height\":43,\"caption\":\"AppJetty Blog\"},\"image\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134\",\"name\":\"Sulabh Chauhan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g\",\"caption\":\"Sulabh Chauhan\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Post-Purchase Survey: Must-include Questions to Make it Engaging - AppJetty","description":"Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/","og_locale":"en_US","og_type":"article","og_title":"Post-Purchase Survey: Must-include Questions to Make it Engaging - AppJetty","og_description":"Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they","og_url":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/","og_site_name":"AppJetty","article_published_time":"2020-06-12T13:11:56+00:00","article_modified_time":"2024-12-13T09:00:18+00:00","og_image":[{"width":1920,"height":409,"url":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png","type":"image\/png"}],"author":"Sulabh Chauhan","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sulabh Chauhan","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#article","isPartOf":{"@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/"},"author":{"name":"Sulabh Chauhan","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134"},"headline":"Post-Purchase Survey: Must-include Questions to Make it Engaging","datePublished":"2020-06-12T13:11:56+00:00","dateModified":"2024-12-13T09:00:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/"},"wordCount":1011,"publisher":{"@id":"https:\/\/www.appjetty.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage"},"thumbnailUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png","articleSection":["CRM","SugarCRM\/SuiteCRM"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/","url":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/","name":"Post-Purchase Survey: Must-include Questions to Make it Engaging - AppJetty","isPartOf":{"@id":"https:\/\/www.appjetty.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage"},"image":{"@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage"},"thumbnailUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png","datePublished":"2020-06-12T13:11:56+00:00","dateModified":"2024-12-13T09:00:18+00:00","description":"Unlike brick-and-mortar store owners, online retailers don\u2019t have the \u2018luxury\u2019 to meet customers in person and collect their feedback. Generally, they","breadcrumb":{"@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#primaryimage","url":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png","contentUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/Must-Include-Questions-in-Post-Purchase-Surveys.png","width":1920,"height":409,"caption":"Post-Purchase Survey: Must-include Questions to Make it Engaging"},{"@type":"BreadcrumbList","@id":"https:\/\/www.appjetty.com\/blog\/best-post-purchase-customer-feedback-survey-questionnaire\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.appjetty.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Post-Purchase Survey: Must-include Questions to Make it Engaging"}]},{"@type":"WebSite","@id":"https:\/\/www.appjetty.com\/blog\/#website","url":"https:\/\/www.appjetty.com\/blog\/","name":"AppJetty Blog","description":"Blog","publisher":{"@id":"https:\/\/www.appjetty.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.appjetty.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.appjetty.com\/blog\/#organization","name":"AppJetty Blog","url":"https:\/\/www.appjetty.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png","contentUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png","width":226,"height":43,"caption":"AppJetty Blog"},"image":{"@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134","name":"Sulabh Chauhan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g","caption":"Sulabh Chauhan"}}]}},"_links":{"self":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts\/3534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/comments?post=3534"}],"version-history":[{"count":1,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts\/3534\/revisions"}],"predecessor-version":[{"id":6993,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts\/3534\/revisions\/6993"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/media\/3540"}],"wp:attachment":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/media?parent=3534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/categories?post=3534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/tags?post=3534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}