{"id":3487,"date":"2020-06-04T19:06:48","date_gmt":"2020-06-04T13:36:48","guid":{"rendered":"https:\/\/www.appjetty.com\/blog\/?p=3487"},"modified":"2024-12-13T14:30:18","modified_gmt":"2024-12-13T09:00:18","slug":"tips-to-enhance-customer-experience-amid-covid19","status":"publish","type":"post","link":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/","title":{"rendered":"How to Monitor and Enhance Customer Experience amid COVID-19"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#Customer_Surveys\" >Customer Surveys\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#Online_Reputation_Management\" >Online Reputation Management<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#Keep_Customers_Informed\" >Keep Customers Informed<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#Track_Reviews_%E2%80%93_Good_and_Bad\" >Track Reviews &#8211; Good and Bad\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#Share_Reviews_and_Content\" >Share Reviews and Content<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#Website_Inquiries_and_Direct_Calls\" >Website Inquiries and Direct Calls<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#In_a_Nutshell\" >In a Nutshell<\/a><\/li><\/ul><\/nav><\/div>\n<div style=\"text-align: justify;\">\n<p>Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of countries and businesses across the globe like never before.<br \/>\nWith several stores still closed and production and supply chains impacted, monitoring customer experience is the \u2018silver lining\u2019 that can save a business from huge losses amidst these unprecedented times. As keeping your customer experience intact will help retain your customer base and mitigate impacts on your sales.<\/p>\n<p>Now the question is &#8211; How can business owners monitor and enhance customer experience? Luckily, there are ways they can.<\/p>\n<p>If you are also an online business owner and are finding it hard to monitor your costumes\u2019 experience, below are the ways to simplify it for you.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Surveys\"><\/span><span style=\"font-weight: bold;\">Customer Surveys\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>There is no doubt that you must have made the best possible efforts from your end to adapt to the current pandemic. However, unless you don\u2019t know your customers\u2019 perspectives about those adaptations, they are pointless. As they are the ones who can \u2018actually\u2019 point out the exact strong points or pain points in your adapted approaches. And whether those approaches have struck the right chord with them or not.<\/p>\n<p>Similarly, unless you don\u2019t know how your customers\u2019 response is to a new product or service before launch, predicting its success level can be hard. Also, you wouldn\u2019t know how to tweak it to fit customers\u2019 needs better.<\/p>\n<p>So, how can you know your customers\u2019 viewpoints about your current product(s)\/service(s) or the upcoming ones? Luckily, there is a way &#8211; a customer survey.<\/p>\n<p>It is one of the valuable ways to measure overall success and customer satisfaction levels.<\/p>\n<p>Again, a survey is of various types &#8211;<\/p>\n<p>&#8211; <a href=\"https:\/\/www.appjetty.com\/net-promoter-score\">Net Promoter Score (NPS) Survey<\/a> &#8211; To gauge the loyalty of your customers by letting them rate your product(s)\/service(s) on a scale of 1 to 10.<\/p>\n<p>&#8211; Customer Satisfaction Survey &#8211; To find out if your business meets your customers\u2019 expectations or not.<\/p>\n<p>&#8211; Post-Purchase Survey &#8211; To collect feedback about a particular product or service<br \/>\npost-purchase.<\/p>\n<p>&#8211; Product\/Service Development Survey &#8211; To assess what your customers think<br \/>\nabout your new upcoming product(s)\/service(s) launches in advance.<\/p>\n<p>&#8211; Web-Intercept Surveys &#8211; To collect insights into customers\u2019 experience straight<br \/>\nfrom your website in real-time.<\/p>\n<p>A <a href=\"https:\/\/www.appjetty.com\/sugarcrm-survey-rocket.htm\">CRM survey tool<\/a> like our SugarCRM survey module can help you create result-oriented surveys with ready-to-use <a href=\"https:\/\/www.appjetty.com\/survey-templates\">survey templates<\/a>. Further, with advanced features like <a href=\"https:\/\/www.appjetty.com\/skip-logic\">Skip Logic<\/a>, Data Piping, Advanced Statistical Reports, and more, your surveys can become more engaging and sales-driven.<\/p>\n<p>This way, your survey creation won\u2019t only become easier but also more efficient and helps enhance your customer experience.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Online_Reputation_Management\"><\/span><span style=\"font-weight: bold;\">Online Reputation Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Showing your brand in a good light in the midst of these tough times is crucial. And <a href=\"https:\/\/www.earnedmedia.com.au\/reputation-management-agency\/\" target=\"blank\" rel=\"dofollow noopener\">upkeeping your online reputation<\/a> is the key to it.<\/p>\n<p>There are several ways you can maintain and manage your online reputation.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Keep_Customers_Informed\"><\/span><b>Keep Customers Informed<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>There is a feeling of uncertainty everywhere around. In these times, you must ensure to keep your customers well-informed about your business updates via your site, social media, emails, etc. This will go a long way to help you <a href=\"https:\/\/www.omniconvert.com\/blog\/how-to-improve-customer-retention.html\">retain your customer base<\/a>.<\/p>\n<p>Be it a change in operational hours, exchange or return policies, contact info, temporary suspension of service in an area, or anything else; it is a must to convey everything to your customers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Track_Reviews_%E2%80%93_Good_and_Bad\"><\/span><span style=\"font-weight: bold;\">Track Reviews &#8211; Good and Bad\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Reviews are your \u2018eyes\u2019. Confused!? Metaphorically. Reviews show you the \u2018real\u2019 image of your brand among your customers. Therefore, you simply can\u2019t do without keeping a track of them.<\/p>\n<p>Monitor reviews on your site, social media pages, business app (if you have one), and literally everywhere. Don\u2019t leave out any review across any platform unanswered &#8211; especially the negative ones. As negative reviews can be detrimental to your brand rapport.<\/p>\n<p>Whenever a customer gives a negative review, read it and analyze the pain point(s) thoroughly. Come up with an effective solution to post in response to that review. If you find the review to be too long with a number of pain points and impossible to resolve instantly, empathize with them in the first place. And post your customer support email address reassuring them that they can send their issue in full detail on that and you will resolve it.<\/p>\n<p>Even if a review is positive, thank the reviewer first and make them realize that their positive reviews give you the inspiration to always serve them well.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Share_Reviews_and_Content\"><\/span><span style=\"font-weight: bold;\">Share Reviews and Content<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u2018Showing off\u2019 may not be good in daily life but when it comes to online reputation, it is not so. Sharing your clients\u2019 positive reviews, testimonials, and case studies across your site and social media is important. Because through this only, people develop confidence and trust in your brand. And encourages them to consider your brand.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Website_Inquiries_and_Direct_Calls\"><\/span><span style=\"font-weight: bold;\">Website Inquiries and Direct Calls<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In crisis times, real-time customer support is highly indispensable to enhance the customer experience. Hence, ensure that your online support is all set to improve your <a href=\"https:\/\/www.appjetty.com\/blog\/crm-surveys-to-enhance-your-buyers-journey\">customers\u2019 journey<\/a> &#8211; and not hinder it at any step.<\/p>\n<p>Check for:<\/p>\n<p>&#8211; Site Navigability &#8211; To make sure that site is easily navigable and loading fast.<\/p>\n<p>&#8211; Technical operations &#8211; To remove any broken links, non-loading forms, or other<br \/>\ntechnical glitches.<\/p>\n<p>&#8211; Employee-Customer Relations &#8211; To ensure that your support team follows up all online inquiries in a courteous manner in a given time frame.<\/p>\n<p>Besides resolving online issues, monitoring inquiries via calls on your customer support number also matters. Pen down the most common pain points or issues your customers have. Try to segregate them into general inquiries and product-specific issues.<\/p>\n<p>While general inquiries don\u2019t need much analysis and can be handled instantly most of the time, product-specific issues and complaints require analysis. Sit with your developers and sales team to find out what you can do to solve product-specific issues.<\/p>\n<p>From your sales team, find out what your competitors are offering that you aren\u2019t. And with your developer team, you can discuss the feasibility of those features cost-wise and development-wise.<\/p>\n<p>Accordingly, you can reach a final solution to eradicate that pain point and boost customers\u2019 experience.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"In_a_Nutshell\"><\/span><b>In a Nutshell<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nobody knows how long it would take for this pandemic to subside, but you can still take steps to minimize its impact on your business. By following the above-mentioned ways, you can monitor your customer experience and take steps to enhance it.<\/p>\n<p>With our SugarCRM survey module Survey Rocket, you can create sales-driven CRM surveys and assess your customer experience.<\/p>\n<div class=\"buttons-row\"><a class=\"btn btn-primary\" href=\"https:\/\/www.appjetty.com\/sugarcrm-survey-rocket.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Check out our survey module<\/a><\/div>\n<p><em>AppJetty has an all-inclusive and no investment partnership program for our tool, Survey Rocket. Affiliate with us through this program and expand your business. Interested? Learn more about the program from <a href=\"https:\/\/www.appjetty.com\/crm-partner-program\">here<\/a>.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of countries and businesses across the globe like never before. With several stores still closed and production and supply chains impacted, monitoring customer experience is the \u2018silver lining\u2019 that can&hellip; <a class=\"more-link\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\">Continue reading <span class=\"screen-reader-text\">How to Monitor and Enhance Customer Experience amid COVID-19<\/span><\/a><\/p>\n","protected":false},"author":23,"featured_media":3490,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","_yoast_wpseo_twitter-image":"","inline_featured_image":false,"footnotes":""},"categories":[54,64],"tags":[],"class_list":["post-3487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-sugarcrm-suitecrm","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Monitor and Enhance Customer Experience amid COVID-19 - AppJetty<\/title>\n<meta name=\"description\" content=\"Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Monitor and Enhance Customer Experience amid COVID-19 - AppJetty\" \/>\n<meta property=\"og:description\" content=\"Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\" \/>\n<meta property=\"og:site_name\" content=\"AppJetty\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-04T13:36:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-13T09:00:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1904\" \/>\n\t<meta property=\"og:image:height\" content=\"406\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sulabh Chauhan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sulabh Chauhan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\"},\"author\":{\"name\":\"Sulabh Chauhan\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134\"},\"headline\":\"How to Monitor and Enhance Customer Experience amid COVID-19\",\"datePublished\":\"2020-06-04T13:36:48+00:00\",\"dateModified\":\"2024-12-13T09:00:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\"},\"wordCount\":1149,\"publisher\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg\",\"articleSection\":[\"CRM\",\"SugarCRM\/SuiteCRM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\",\"url\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\",\"name\":\"How to Monitor and Enhance Customer Experience amid COVID-19 - AppJetty\",\"isPartOf\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg\",\"datePublished\":\"2020-06-04T13:36:48+00:00\",\"dateModified\":\"2024-12-13T09:00:18+00:00\",\"description\":\"Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of\",\"breadcrumb\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage\",\"url\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg\",\"contentUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg\",\"width\":1904,\"height\":406,\"caption\":\"How to Monitor and Enhance Customer Experience amid COVID-19\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.appjetty.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Monitor and Enhance Customer Experience amid COVID-19\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#website\",\"url\":\"https:\/\/www.appjetty.com\/blog\/\",\"name\":\"AppJetty Blog\",\"description\":\"Blog\",\"publisher\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.appjetty.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#organization\",\"name\":\"AppJetty Blog\",\"url\":\"https:\/\/www.appjetty.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png\",\"contentUrl\":\"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png\",\"width\":226,\"height\":43,\"caption\":\"AppJetty Blog\"},\"image\":{\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134\",\"name\":\"Sulabh Chauhan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g\",\"caption\":\"Sulabh Chauhan\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Monitor and Enhance Customer Experience amid COVID-19 - AppJetty","description":"Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/","og_locale":"en_US","og_type":"article","og_title":"How to Monitor and Enhance Customer Experience amid COVID-19 - AppJetty","og_description":"Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of","og_url":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/","og_site_name":"AppJetty","article_published_time":"2020-06-04T13:36:48+00:00","article_modified_time":"2024-12-13T09:00:18+00:00","og_image":[{"width":1904,"height":406,"url":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg","type":"image\/jpeg"}],"author":"Sulabh Chauhan","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sulabh Chauhan","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#article","isPartOf":{"@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/"},"author":{"name":"Sulabh Chauhan","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134"},"headline":"How to Monitor and Enhance Customer Experience amid COVID-19","datePublished":"2020-06-04T13:36:48+00:00","dateModified":"2024-12-13T09:00:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/"},"wordCount":1149,"publisher":{"@id":"https:\/\/www.appjetty.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage"},"thumbnailUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg","articleSection":["CRM","SugarCRM\/SuiteCRM"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/","url":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/","name":"How to Monitor and Enhance Customer Experience amid COVID-19 - AppJetty","isPartOf":{"@id":"https:\/\/www.appjetty.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage"},"image":{"@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage"},"thumbnailUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg","datePublished":"2020-06-04T13:36:48+00:00","dateModified":"2024-12-13T09:00:18+00:00","description":"Over 6 million Corona cases worldwide and still counting! Yes, this is the harsh reality of Corona. The economic slump has hit hardly a number of","breadcrumb":{"@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#primaryimage","url":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg","contentUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2020\/06\/04-06-2020.jpg","width":1904,"height":406,"caption":"How to Monitor and Enhance Customer Experience amid COVID-19"},{"@type":"BreadcrumbList","@id":"https:\/\/www.appjetty.com\/blog\/tips-to-enhance-customer-experience-amid-covid19\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.appjetty.com\/blog\/"},{"@type":"ListItem","position":2,"name":"How to Monitor and Enhance Customer Experience amid COVID-19"}]},{"@type":"WebSite","@id":"https:\/\/www.appjetty.com\/blog\/#website","url":"https:\/\/www.appjetty.com\/blog\/","name":"AppJetty Blog","description":"Blog","publisher":{"@id":"https:\/\/www.appjetty.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.appjetty.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.appjetty.com\/blog\/#organization","name":"AppJetty Blog","url":"https:\/\/www.appjetty.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png","contentUrl":"https:\/\/www.appjetty.com\/blog\/wp-content\/uploads\/2017\/06\/logo.png","width":226,"height":43,"caption":"AppJetty Blog"},"image":{"@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/3f87dd1ed752a9df84fcdaca724ef134","name":"Sulabh Chauhan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.appjetty.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3602738b0729958279ba680d8ce073a9?s=96&d=mm&r=g","caption":"Sulabh Chauhan"}}]}},"_links":{"self":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts\/3487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/comments?post=3487"}],"version-history":[{"count":1,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts\/3487\/revisions"}],"predecessor-version":[{"id":8697,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/posts\/3487\/revisions\/8697"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/media\/3490"}],"wp:attachment":[{"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/media?parent=3487"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/categories?post=3487"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.appjetty.com\/blog\/wp-json\/wp\/v2\/tags?post=3487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}