{"id":1369,"date":"2020-09-02T08:05:55","date_gmt":"2020-09-02T02:35:55","guid":{"rendered":"https:\/\/www.appjetty.com\/blog\/?p=1369"},"modified":"2025-02-12T13:36:53","modified_gmt":"2025-02-12T08:06:53","slug":"survey-automation-feature-survey-tools","status":"publish","type":"post","link":"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/","title":{"rendered":"Survey Automation: The Most Significant Feature in Survey Tools!"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/#What_is_Survey_Automation\" >What is Survey Automation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/#How_Survey_Automation_Benefits_You\" >How Survey Automation Benefits You<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/#%E2%8C%9BSeamless_and_Timely_Collection_of_Relevant_Information_and_Feedback\" >\u231bSeamless and Timely Collection of Relevant Information and Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/#%E2%9D%8C_No_Redundant_Manual_Work\" >\u274c No Redundant Manual Work<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/#%E2%9C%94%EF%B8%8F_Enhanced_Personalization_and_Engagement\" >\u2714\ufe0f Enhanced Personalization and Engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/#Ready_to_Welcome_Survey_Automation\" >Ready to Welcome Survey Automation?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<div style=\"text-align: justify;\">\n<p><strong>Editor\u2019s Note:<\/strong> This article has been updated and republished with the updated information to add more value.<\/p>\n<p>As per a study, 17% of customers in the US will stop interacting with a company after just one bad experience. While in Latin America, the percentage is even more &#8211; a whopping 32%!<\/p>\n<p>I bet you won&#8217;t want to lose up to 32 of your customers out of 100 on any business day, will you?<\/p>\n<p>I am sure you won\u2019t.<\/p>\n<p>So, what do these figures\/stats indicate?<\/p>\n<p>That a good customer experience is a must to retain the existing customer base &#8211; and expand it further. Now the question arises &#8211; how?<\/p>\n<p>While there are a number of methods for this, a customer survey is an indispensable one &#8211; especially for online businesses. But creating CRM surveys manually and sending them to a large customer base can be \u2018really\u2019 challenging and time-consuming. Here comes into picture the concept of \u2018automation of surveys\u2019.<\/p>\n<p>Before we start how survey automation helps streamline creation and sending of surveys, let\u2019s discuss what survey automation actually is and how it works.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_Survey_Automation\"><\/span>What is Survey Automation?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><em>\u201cIn survey automation, questions, conditions as well as triggers are pre-decided for a particular survey beforehand and CRM auto-sends as per predefined conditions to the right persons at the right time.\u201d<\/em><\/p>\n<p><strong>In a more elaborate version,<\/strong><\/p>\n<p>Survey Automation is the automation of surveys through a pre-defined survey workflow. The surveyor defines several conditions for survey sending. Any of these conditions when fulfilled, auto-triggers the sending of the survey. This condition can be anything &#8211; a purchase, an order placement, a return, visit to site, etc. By automating this survey-sending process, you no longer need to manually keep track of all such events and create and send suitable surveys every time after their fulfillment.<\/p>\n<p>Let\u2019s understand this better with an example.<\/p>\n<p>Suppose a person has bought a product from your site. What next? The person will use that. What would they want after using the product? To share their experience about what they bought for which you can send a survey or you can also cross\/upsell other related products that they might be interested in. However, if you fail to ask for it, you will fail to assess the degree of satisfaction of that customer or increase your sales.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Survey_Automation_Benefits_You\"><\/span>How Survey Automation Benefits You<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now that you know survey automation is the automation of the process of survey creation and sending, let\u2019s discuss the benefits it offers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E2%8C%9BSeamless_and_Timely_Collection_of_Relevant_Information_and_Feedback\"><\/span>\u231bSeamless and Timely Collection of Relevant Information and Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>While you can always send an email to every contact in your list individually, it becomes harder and more time-consuming as the business grows. With automated surveys, you can get rid of such difficulties as you can define conditions for the automated triggering of surveys.<\/p>\n<p>For instance, a new lead shows up in your CRM. If you have set the generation of a new lead as a condition for triggering a survey, <a href=\"https:\/\/sendpulse.com\/support\/glossary\/crm\" target=\"_blank\" rel=\"noopener\">your CRM<\/a> will send the survey to that lead automatically. This survey can help you find out more about the lead\u2019s persona, preferences, or needs. Hence, you can decide on how to serve this lead better to turn it into a customer.<\/p>\n<p>Similarly, you can trigger an automated survey to collect a new customer\u2019s experience after 7 or 15 days of purchase.<\/p>\n<p>Thus, the automation of surveys helps you get information and feedback seamlessly.<\/p>\n<p><em><a href=\"https:\/\/www.appjetty.com\/blog\/crafting-market-research-survey-the-right-way\/\"><strong>Related:\u00a0<\/strong>Are you Crafting Market Research Surveys the Right Way?<\/a><\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E2%9D%8C_No_Redundant_Manual_Work\"><\/span>\u274c No Redundant Manual Work<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It\u2019s never easy to create a survey on the spot every time after an event. However, if you have noticed some events always requiring a survey, you can define such events as conditions. This will automate the triggering of a survey after such events. Also, you are no more bound to manually overlook every single event. You can set conditions for a variety of events of your choice based on the type of your business. The more use cases you create automated surveys for, the more you can benefit.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E2%9C%94%EF%B8%8F_Enhanced_Personalization_and_Engagement\"><\/span>\u2714\ufe0f Enhanced Personalization and Engagement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Personalization of a survey means making it as relevant as possible for a customer. You can also call personalized surveys \u2018tailored\u2019 surveys. These surveys are built keeping in mind the behavioral pattern and preferences of customers.<\/p>\n<p>The more personalization you add to surveys, the better the completion rate.<\/p>\n<p>An example? Sure!<\/p>\n<p>Let\u2019s say, a customer has bought a pair of shoes from your e-commerce store. After a month or two, you hold a sale on \u2018FOOTWEAR\u2019. Sending an automated survey to this customer can help you get the best out of this sale. How? You can send an automated survey reminding them of their last purchase and ask them a question or two. These questions will help know the types of shoes they prefer.<\/p>\n<p>At the end of this short survey, you can suggest some \u2018shoes\u2019 items on sale according to their preferences. This will help that customer connect with you more due to the personalization. Next time onwards, that customer will look forward to getting such emails, surveys, and offers on products making them a regular customer.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ready_to_Welcome_Survey_Automation\"><\/span>Ready to Welcome Survey Automation?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you too want to cut down on your time and energy and enhance your productivity with automated surveys, our Suite\/SugarCRM survey module can be a perfect fit for you. It has got not only survey automation but also <a href=\"https:\/\/www.appjetty.com\/blog\/importance-skip-logic-conducting-surveys\/\">skip logic<\/a>, survey reporting, data piping, and all other features that an ideal CRM survey plugin can have.<\/p>\n<div class=\"buttons-row\"><a class=\"btn btn-primary\" href=\"https:\/\/www.appjetty.com\/sugarcrm-survey-rocket.htm\" target=\"_blank\" rel=\"noopener noreferrer\">Start 30-day Free Trial<\/a><\/div>\n<p>To integrate it, you can contact us at <a href=\"mailto:sales@appjetty.com\">sales@appjetty.com<\/a> and our sales team will revert to you within 24 hours<\/p>\n<p><em>AppJetty has an all-inclusive and no investment partnership program for our tool, Survey Rocket. Affiliate with us through this program and expand your business. Interested? Learn more about the program from <a href=\"https:\/\/www.appjetty.com\/crm-partner-program\">here<\/a>.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: This article has been updated and republished with the updated information to add more value. As per a study, 17% of customers in the US will stop interacting with a company after just one bad experience. While in Latin America, the percentage is even more &#8211; a whopping 32%! I bet you won&#8217;t&hellip; <a class=\"more-link\" href=\"https:\/\/www.appjetty.com\/blog\/survey-automation-feature-survey-tools\/\">Continue reading <span class=\"screen-reader-text\">Survey Automation: The Most Significant Feature in Survey Tools!<\/span><\/a><\/p>\n","protected":false},"author":23,"featured_media":4011,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","_yoast_wpseo_twitter-image":"","inline_featured_image":false,"footnotes":""},"categories":[54],"tags":[],"class_list":["post-1369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Survey Automation: The Most Significant Feature in Survey Tools! - AppJetty<\/title>\n<meta name=\"description\" content=\"Editor\u2019s Note: This article has been updated and republished with the updated information to add more value. 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